Hello, I downloaded and installed hikone theme on my wordpress site. After installing the theme in the panel, I get an error. It says a critical problem has occurred on your website and I cannot access the panel. I tried twice and got the same error. I am installing the theme correctly, I have installed the theme many times before, can you help? my website; https://new.sozen-group.com/
Hello, the panel is currently being accessed.
But after installing the theme, I will get the error again, so I ask you to try to install it.
You can log in to the panel with the same user information.
https://new.sozen-group.com/wp-admin/
Thanks.
Thank you for your support, the theme is now installed, there is no problem.
I have one last question. After activating the plugins in the theme, I will make the page with Fullscreen home as my homepage. My site will open like this, but when I go to this page, it comes empty, like on the demo site, what is the reason? can you help me?
That was happening because you were missing the Slider Revolution plugin, so I've just installed it on your site and now the Fullscreen Home demo page is imported on your site.
Hello, I downloaded and installed hikone theme on my wordpress site. After installing the theme in the panel, I get an error. It says a critical problem has occurred on your website and I cannot access the panel. I tried twice and got the same error. I am installing the theme correctly, I have installed the theme many times before, can you help? my website; https://new.sozen-group.com/
Attached files: Ekran Resmi 2023-07-24 10.57.31.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Can you please check the following article on how to deactivate the theme and plugins from your site?
- https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Please tell me when you're done, so I can log into your site and check the issue.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just installed the Hikone theme on your site, please go and activate the Neuron Builder plugin license now.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Hello,
Thank you for your support, the theme is now installed, there is no problem.
I have one last question. After activating the plugins in the theme, I will make the page with Fullscreen home as my homepage. My site will open like this, but when I go to this page, it comes empty, like on the demo site, what is the reason? can you help me?
https://new.sozen-group.com/index.php/fullscreen-home/ - When you click on the link, you will see that it is empty. It does not look like the demo link.
DEMO LİNK-https://preview.themeforest.net/item/hikone-minimal-portfolio-wordpress-theme/full_screen_preview/42570087?_ga=2.143938353.507178746.1690493664-1550958148.1666714767&_gac=1.24185800.1689429883.CjwKCAjwh8mlBhB_EiwAsztdBIln5CjFnffSSKbxeLg1MWcR1lf6mnfhJlQhEk43IuK_w45s6YdI9RoCxlIQAvD_BwE
Hi,
That was happening because you were missing the Slider Revolution plugin, so I've just installed it on your site and now the Fullscreen Home demo page is imported on your site.
- https://new.sozen-group.com/index.php/fullscreen-home/
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Thank you very much for your support. Of course I will give five stars.
You're welcome anytime
Kind Regards