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  Public Ticket #3399508
activation de licence
Closed

Comments

  • Russocki started the conversation
    June 23, 2023 at 5:49pm

    J'ai beau rentrer mon code API, les bonnes cases cochées, "saves changes" et cela ne fait rien,  Neuron Builder ne s'active pas et je tourne ne boucle sur la page (screnshot joins). Comment faire? 

    Attached files:  Sans titre 2.jpg

  •  870
    Neuron replied
    June 23, 2023 at 11:48pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Russocki replied
    June 24, 2023 at 9:49am

    Bonjour, non certainement pas, c'est mon site professionnel avec des données sensibles, je ne peut pas vous en donner l'accès admin. 

  • Russocki replied
    June 24, 2023 at 11:17am

    d'ailleurs, en essayant d'installer neuron, cela m'affiche 

    "Une erreur critique est survenue sur ce site. "

  •  870
    Neuron replied
    June 25, 2023 at 10:47am

    Hi,

    Sorry for the late reply, it's the weekend and we're only working part-time.

    Can you please delete the Neuron Builder version that you have on your site and install the following one and then try to activate the license again?

    Feel free to ask for anything you need.

    Kind Regards

    Attached files:  neuron-builder.zip