Okay
  Public Ticket #3354412
Error 403
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Comments

  • Ismar started the conversation

    Hello,  So i'm having an issue whenever i tried to make edits on elementor and try to update the page i get an error 403. I don't know what i'm doing wrong. Please help 

  •  871
    Neuron replied

    Hi,

    I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.

    While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Ismar replied privately
  •  871
    Neuron replied

    Hi,

    I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your patience during this time.

    A 403 error usually indicates that the server is denying access to the requested resource, in this case, the Elementor editor. There are several reasons why this might be happening, but here are some steps you can take to try and resolve the issue:

    1. Check your file permissions: Make sure that the files and directories associated with your website have the correct permissions. This includes the directories where your website files are stored, as well as any specific files that might be causing the issue. Make sure that they are readable and writable by the web server.
    2. Disable security plugins: If you have any security plugins installed on your website, try disabling them temporarily and see if the issue goes away. Some security plugins can interfere with the functionality of the Elementor editor and cause 403 errors.
    3. Clear your browser cache: Sometimes the issue can be caused by a corrupted or outdated browser cache. Try clearing your browser cache and cookies and see if that helps.
    4. Contact your web host: If none of the above steps work, contact your web host and ask them if there are any server-side issues that might be causing the 403 error. They might be able to identify and fix the problem for you.

    Feel free to ask for anything you need.

    Kind Regards