Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Skrimbag Unable to verify builder and import demo demoClosed   Floona - Minimal Photography Theme   Updated January 4, 2023 at 11:10am   6 Most recent comment from Neuron:Hi,We're sorry for the late reply, we were on holiday.I've just imported the demo data on your site, please take a look at it.You can take a look at the Documentation of the theme, and als ... Hassan Demo Data in not importingClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated December 30, 2022 at 1:37pm   5 Most recent comment from Neuron:Hi,I've imported the demo data manually by going to Dashboard > Tools > Import > WordPress Importer, and now everything's alright.I suggest you take a look at the documentation of the them ... Eddie_M WooCommerce pluginClosed   Crate - Minimalist WordPress Theme   Updated December 28, 2022 at 3:25pm   14 Most recent comment from Neuron:Hi Eddie,Can you please take another look at your site now?Feel free to ask for anything you need.Kind Regards, Happy Holidays Poklos Page switch and filter issuesClosed   Travelosophy — A New Point of View   Updated December 27, 2022 at 12:15pm   10 Most recent comment from Neuron:Hi Poklos,1) Can you please use any other type of pagination, for example? show more, or arrows, but not the numbers, as it's an issue in the code, and we'll work to fix it as soon as possib ... edf7 Neuron libraryClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 26, 2022 at 12:18pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. This doesn't have anything to do with the WordPress version, as we've already tested our theme with the latest ver ... edf7 Demo importClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 26, 2022 at 11:15am   17 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.This doesn't have anything to do with the WordPress version, as we've already tested our theme with the latest versi ... gianni_tendina preview urlClosed   Merope - Photography WordPress Theme   Updated December 24, 2022 at 9:42am   2 Most recent comment from Neuron:Hi,Please go to Dashboard > Pages > Homepage > Edit > Featured Image, and change it.- https://ibb.co/pjyBWPhFeel free to ask for anything you need.Kind Regards Raúl Installationg error neuron builderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated January 4, 2023 at 4:11pm   12 Most recent comment from Neuron:Hi Raul,Is there any news, do you still need help with anything?Kind Regards Jelle Hoornenborg Activating Neuron Builder Plugin causes 'critical error'Closed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated December 21, 2022 at 1:42pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-Xwc4kWSumq Feel free to ask fo ... italati Menu mobileClosed   Amina — Beauty and Skincare Shop   Updated December 20, 2022 at 12:09am   4 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... Jasmijn Custom filter tagClosed   Mango - Portfolio for Creative   Updated December 19, 2022 at 11:57pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Jasmijn Installing is breaking the website.Closed   Mango - Portfolio for Creative   Updated December 14, 2022 at 11:09pm   16 Most recent comment from Neuron:Hi Jasmijn,The Redux Framework is required by the theme, and somehow I forgot about it, I really apologize for that.If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would ... spefeed Installation error Neuron BuilderClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 14, 2022 at 9:28pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Laurent Proofing galleryClosed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 10:55pm   2 Most recent comment from Neuron:Hi Laurent, When you add the Media Gallery widget on the page, you have to set the type to "Proofing", then you have to upload the images that you want to have on your gallery. - https://ibb.co/drB3H ... CharlotteRosprich Video Integration Portfolio / GalleryClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 13, 2022 at 6:03pm   2 Most recent comment from Neuron:Hi, In the theme, there are three types of portfolios which you can select by going to Portfolio > Settings > Portfolio Item Settings > Type, so the types of portfolios are Side Portfolio, Vertical Po ...