Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

gianni_tendina flatpickr translateClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 13, 2023 at 12:04pm   2 Most recent comment from Neuron:Hi John,I am very sorry for the late reply, we were not working on the weekend.Can you please attach a screenshot of the script that is not translated?Feel free to ask for anything you need.Kind Regar ... Albert Lam Testimonial Carousal - Infinite Loop BuggyClosed   Otivar - Portfolio Theme for Creatives   Updated March 10, 2023 at 9:44am   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Alberto PortfolioClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated March 10, 2023 at 9:44am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Antonin Kloubek Theme cannot be activatedClosed   Dendrite - Creative Portfolio Theme   Updated March 9, 2023 at 10:58pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards rauldeantonio Problems with the updateClosed   Asteria - Creative Portfolio WordPress Theme   Updated March 9, 2023 at 10:48pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Xavi Undefined array key "media_gallery_offset_tablet"Closed   Bifrost - Simple Portfolio WordPress Theme   Updated March 9, 2023 at 10:44pm   4 Most recent comment from Neuron:Hi Xavi,I've already led the issue to the dev team, they'll take a look at it and check if there's something to be fixed.Feel free to aks for anything you need.Kind Regards Pakling Can i make the navigation bar sticky on scrolling?Closed   Minimo - Portfolio & Agency WordPress Themes   Updated March 7, 2023 at 11:13pm   8 Most recent comment from Neuron:Hi,I'm really sorry for the late reply, somehow the ticket was marked as solved.I've just fixed the issue, please take a look at your site now.Feel free to ask for anything you need.Kind Reg ... webmastervr Background noiseClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 7, 2023 at 10:27pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you needAbout the background image, we've encoded the image, so the users don't have to upload it on their dashboard. If you like our t ... ElMoon2 Button translation and num. post per page / paginationClosed   Proton - Minimal Portfolio Theme   Updated March 23, 2023 at 9:24am   16 Most recent comment from ElMoon2:Hi,it would be great if you can help me.Thanks,Elena HerrMMO Error during installationClosed   Akko - Portfolio WordPress Theme   Updated March 6, 2023 at 10:50am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Pl ... Olcay Install themeClosed   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated March 2, 2023 at 10:40am   4 Most recent comment from Neuron:Hi,But we're seeing that you haven't added any license key on the field, can you please attach the license there so I can add it at  Dashboard > Neuron > License?- https://prnt.sc/qQy5xgLZ ... Dunja installation fails -due to missing stylesheet.cssClosed   Ellada - Elegant Photography Theme   Updated March 2, 2023 at 9:09am   2 Most recent comment from Neuron:Hi Dunja, Please take a look at the following article on how to solve the issue. - https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error Feel free ... Skrimbag Unresponsive Parent Menu ItemClosed   Floona - Minimal Photography Theme   Updated February 28, 2023 at 10:03am   11 Most recent comment from Neuron:Hi Skrimbag, I am very sorry for the late reply, the ticket was marked as solved.Can you please try to clear the cache of your browser, or test it on another device, I've just checked it and ever ... lizakoxart Issue Importing DemoClosed   Manila - Portfolio WordPress Theme   Updated February 27, 2023 at 11:15pm   9 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend.The demos you're seeing in the video tutorial are of another theme of ours (Kaon theme), so in the Manila theme, all the ... Elena Diana It fails to activate neuronClosed   Travelosophy — A New Point of View   Updated February 27, 2023 at 11:11pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards