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Public Tickets

Alejandro Return licenseClosed   Floona - Minimal Photography Theme   Updated March 31, 2023 at 12:26am   2 Most recent comment from Neuron:Hi, If you have already decided not to use the Floona, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Feel free ... melanienanezcom Portfolio grid bugClosed   Nikaia - Minimal & Creative WordPress Theme   Updated March 31, 2023 at 12:26am   3 Most recent comment from Neuron:Hi, We're very glad to know that you found a solution, and we're sorry for your experience. Is there anything else you need help with? Feel free to ask for anything you need. Kind Regards Elle069 images you sent me now do not load /.xml fileClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 31, 2023 at 12:25am   3 Most recent comment from Neuron:Hi,We're very glad to know that you found a solution, and we're sorry for your experience.Is there anything else you need help with?Feel free to ask for anything you need.Kind Regards vonseydewitz Full Screen MenuClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated March 31, 2023 at 12:23am   2 Most recent comment from Neuron:Hi, Please take a look at the following article on how to create an overlay menu header template. - https://docs.neuronthemes.com/article/460-create-an-overlay-menu-with-neuron-builder Feel free to a ... suberashigw Unable to install theme, neuron builder crashClosed   Amina — Beauty and Skincare Shop   Updated March 30, 2023 at 11:32pm   14 Most recent comment from Neuron:Hi guys,@suberashigw, I've already fixed the issues on your site and imported the demo data, can you please take a look at it?and @jessikritzlerei, can you please create a new ticket, so we can t ... gianfricloni setting font typing/colorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 29, 2023 at 12:22pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Hugo (ashcom) PLEASE I HAVE NO ANSWERClosed   Otivar - Portfolio Theme for Creatives   Updated March 31, 2023 at 8:16am   3 Most recent comment from Hugo (ashcom):Please??? nicobyone I can't install the neuron BuilderClosed   Merope - Photography WordPress Theme   Updated March 29, 2023 at 2:32am   3 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... robert560 Mobile MenuClosed   Travelosophy — A New Point of View   Updated March 29, 2023 at 1:26am   4 Most recent comment from Neuron:Hi,Sorry for the late reply, somehow I missed your ticket,I've just fixed the issue, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regard alonsoct Demo ImporterClosed   Amina — Beauty and Skincare Shop   Updated March 30, 2023 at 2:13pm   5 Most recent comment from Neuron:Hi @alonsoct, We're seeing that you've left a one-star rating on the product at ThemeForest, and the rate is harming the product, can we ask you to improve that rate to 5-star as we've ... brettykins InstallationClosed   Ellada - Elegant Photography Theme   Updated March 28, 2023 at 12:48am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes parkerj Activate License for Neuron BuilderClosed   Floona - Minimal Photography Theme   Updated March 28, 2023 at 12:05am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes TheNothingRebel01 Right clickClosed   Merope - Photography WordPress Theme   Updated March 27, 2023 at 11:51pm   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need Kind Regards, NeuronThemes endifelse This is related to page errors.Closed   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2023 at 11:51pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Daniel LogoClosed   Floona - Minimal Photography Theme   Updated March 27, 2023 at 11:44pm   4 Most recent comment from Neuron:Hi Daniel,We're seeing that you're not using our Floona theme on your website, you're using another theme, so please tell me when you add the Floona theme so I can help you with that.Fe ...