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Public Tickets

boardzup Change Logo and Element on Homepage disappeared.Closed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated October 15, 2022 at 1:17pm   15 Most recent comment from Neuron:Hi,The header was not displaying because the other header templates had the same display conditions, so I've just removed the display of the other header templates and now everything is alright.I ... Paula Features bugClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 14, 2022 at 2:25pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes stage3gp Portfolio demo importClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated October 14, 2022 at 1:51pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards quinntm Not activating licenseClosed   Asteria - Creative Portfolio WordPress Theme   Updated October 14, 2022 at 1:41pm   7 Most recent comment from Neuron:Hi,I saw that you were not running the latest version of the Neuron Builder plugin, so I've just updated it and the license is activated now.- https://ibb.co/JQ9h1ZVFeel free to ask or anything ... danai critical error, cant access dashboardClosed   Otivar - Portfolio Theme for Creatives   Updated October 14, 2022 at 12:53pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-lKTwptUx1K Feel free to ask fo ... romain Critical errorClosed   Minimo - Portfolio & Agency WordPress Themes   Updated October 14, 2022 at 12:51pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-lKTwptUx1K Feel free to ask fo ... María José Salas Durán Neuron builderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated October 14, 2022 at 12:49pm   2 Most recent comment from Neuron:Hi, I've attached the Neuron Builder plugin, can you please install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-lKTwptUx1K Feel free to ask for anythin ... keyiliuu Neuronbuilder problemsClosed   Manila - Portfolio WordPress Theme   Updated October 13, 2022 at 12:42am   5 Most recent comment from Neuron:Hi,I don't know what to say about the support refund, I'll talk wit the team and get back to you.- https://docs.neuronthemes.com/article/345-is-there-a-refund-policyFeel free to ask for any ... Marc Impossible ton install Neuron BuilderClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 12, 2022 at 11:45pm   6 Most recent comment from Neuron:Hi Marc,No, you don't need the Elementor Pro version, as the Neuron Builder plugin adds the feature of the Popup Builder.Have you activated the license of the Neuron Builder plugin, because witho ... princessedeb License Verification issueClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated October 12, 2022 at 11:22pm   10 Most recent comment from Neuron:Hi,Can you please also attach the URL of your site, so I can log into it?Feel free to ask for anything you need.Kind Regards giorgi how to put object on the textClosed   Kotona - Software and App Landing   Updated October 12, 2022 at 11:20pm   2 Most recent comment from Neuron:Hi,So sorry for the late reply, somehow I've missed your ticket.You can see that the images that are displaying on hover are uploaded on the Dashboard (At Dashboard > Media), so in the text of ... innivomedia Can't install NeuronClosed   Akko - Portfolio WordPress Theme   Updated October 11, 2022 at 11:26am   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Thanks for the suggestion, we've already added it on Envato and there won't be any other issues with the installatio ... El-sabio Neuron Builder its impossible to activateClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated October 11, 2022 at 10:22am   2 Most recent comment from Neuron:Hi,We've already helped you to solve this issue, please take a look at your other tickets.Feel free to ask for anything you need.Kind Regards El-sabio Neuron Builder activationClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated October 11, 2022 at 10:22am   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've just moved the license back from the Envato Market plugin to the Neuron Builder and now everything is alright.Feel f ... El-sabio Neuron Builder don't WorkClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated October 11, 2022 at 10:02am   4 Most recent comment from Neuron:Hi, We've already helped you to solve this issue, please take a look at your other tickets. Feel free to ask for anything you need. Kind Regards