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Public Tickets

Jelle Hoornenborg Activating Neuron Builder Plugin causes 'critical error'Closed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated December 21, 2022 at 1:42pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-Xwc4kWSumq Feel free to ask fo ... italati Menu mobileClosed   Amina — Beauty and Skincare Shop   Updated December 20, 2022 at 12:09am   4 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... Jasmijn Custom filter tagClosed   Mango - Portfolio for Creative   Updated December 19, 2022 at 11:57pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Jasmijn Installing is breaking the website.Closed   Mango - Portfolio for Creative   Updated December 14, 2022 at 11:09pm   16 Most recent comment from Neuron:Hi Jasmijn,The Redux Framework is required by the theme, and somehow I forgot about it, I really apologize for that.If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would ... spefeed Installation error Neuron BuilderClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 14, 2022 at 9:28pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Laurent Proofing galleryClosed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 10:55pm   2 Most recent comment from Neuron:Hi Laurent, When you add the Media Gallery widget on the page, you have to set the type to "Proofing", then you have to upload the images that you want to have on your gallery. - https://ibb.co/drB3H ... CharlotteRosprich Video Integration Portfolio / GalleryClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 13, 2022 at 6:03pm   2 Most recent comment from Neuron:Hi, In the theme, there are three types of portfolios which you can select by going to Portfolio > Settings > Portfolio Item Settings > Type, so the types of portfolios are Side Portfolio, Vertical Po ... gianni_tendina elementor plugin does not workClosed   Merope - Photography WordPress Theme   Updated December 13, 2022 at 4:58pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Tamara Egger Change main theme colorClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated December 13, 2022 at 2:26pm   5 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards vmaker no acces to demo importsClosed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 12:03pm   4 Most recent comment from Neuron:Hi,Can you please take a look at the following article on how to fix that issue?- https://neuronthemes.com/how-to-fix-cannot-modify-header-information/Feel free to ask for anything you need.Kind Regar ... Daniel What is this?Closed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 12:01pm   2 Most recent comment from Neuron:Hi Daniel,First o fall, after you activate the theme, you should go to Appearance > Install Plugins and install all the theme required plugins (Neuron Builder and Elementor), then you should go to Das ... Ferrigno Create new productClosed   Arica - Portfolio Theme for Creatives   Updated December 13, 2022 at 12:17am   2 Most recent comment from Neuron:Hi Ferrigno,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following video tutorial about the Single Product template.Feel free to ask for anything y ... anxhelaisaj Neuro plugin updateClosed   Travelosophy — A New Point of View   Updated December 12, 2022 at 8:59pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-9vfYAAxS4H Feel free to ask fo ... Tamara Egger Problem using Kyoto template Neuron Core/ Elementor PluginsClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated December 12, 2022 at 4:05pm   10 Most recent comment from Neuron:Hi Tamara,I am very sorry for the late reply, we were not working on the weekend.We've already responded to another ticket of yours about this issue.Feel free to ask for anything you need.Kind Re ... Zuzanna Rogowska critical errorClosed   Merope - Photography WordPress Theme   Updated December 12, 2022 at 2:40pm   5 Most recent comment from Neuron:Hi.I am very sorry for the late reply, we were not working on the weekend.Please take a look at your other ticket as we've already provided a solution.Feel free to ask for anything you need.Kind ...