Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

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Public Tickets

Tamas Schrek Demo not loadingClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated January 12, 2023 at 11:17pm   6 Most recent comment from Neuron:Hi Tamas,I've already responded to that ticket, please take a look at it.Feel free to ask for anything you need.Kind Regards gadboisphotography Elementor Pro activation breaks theme header stylingClosed   Merope - Photography WordPress Theme   Updated January 12, 2023 at 1:37pm   16 Most recent comment from Neuron:Hi,I'm sorry for the late reply, somehow I missed your ticket.1) I'll ask the team if there's an update on the Ken Burns effect.2) Can you please attach a screenshot of it, as I can ... Mulbah Media Website is not functionalClosed   Merope - Photography WordPress Theme   Updated January 12, 2023 at 12:30pm   12 Most recent comment from Neuron:Hi Mulbah, Sorry for the late reply, somehow we've missed your ticket. We've already fixed the issue and responded to another ticket of yours about this issue. Feel free to ask for anything ... Mulbah Media Side Header and Front PageClosed   Merope - Photography WordPress Theme   Updated January 12, 2023 at 12:30pm   5 Most recent comment from Neuron:Hi Mulbah,Sorry for the late reply, somehow we've missed your ticket.We've already fixed the issue and responded to another ticket of yours about this issue.Feel free to ask for anything you ... Mulbah Media Squeezed Portfolio PageClosed   Merope - Photography WordPress Theme   Updated January 12, 2023 at 12:29pm   4 Most recent comment from Neuron:Hi Mulbah,I've just fixed that issue, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards Poklos Image aspect ratio and column width issuesClosed   Travelosophy — A New Point of View   Updated January 11, 2023 at 3:30pm   10 Most recent comment from Neuron:Hi Poklos, Sorry for the late reply, Please download the following attachment, and inside you have two video records of what I meant. You have the full-width screen size, and that will scratch the sec ... webdesignetc WooCommerce Archive Products ElementClosed   Amina — Beauty and Skincare Shop   Updated January 11, 2023 at 2:58pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Stephane Vanaubel Bifrost theme not active anymoreClosed   Bifrost - Simple Portfolio WordPress Theme   Updated January 10, 2023 at 11:27am   14 Most recent comment from Stephane Vanaubel:Hi,First thing first, Happy New Year !  To summarize : We bought Bifrost theme for our wordpress in 2021 We use the « Construction » template (see HERE) since 12/2021 After 15/11/2022 ... Lisa Change tabs to originalClosed   Amartha - Modern Elementor WooCommerce Theme   Updated January 9, 2023 at 2:41pm   4 Most recent comment from Neuron:Hi Lisa, I've just responded to another ticket of yours about the same issue, please take a look at it. Feel free to ask for anything you need. Kind Regards zohab1 Licensing verificationClosed   Hikone - Minimal Portfolio WordPress Theme   Updated January 9, 2023 at 2:15pm   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... samuel interiordesignClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated January 9, 2023 at 12:37pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that ... zohab1 Menu not responsiveClosed   Hikone - Minimal Portfolio WordPress Theme   Updated January 9, 2023 at 12:35pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Etienne Neuron plugin not available during theme setupClosed   Asteria - Creative Portfolio WordPress Theme   Updated January 6, 2023 at 12:15am   4 Most recent comment from Neuron:Hi,The tutorials on youtube are for themes in general and not specifically for the Asteria theme, as all Asteraia demo pages are grouped in the Main Demo that you've imported.If you want, you can ... irbi Where is update?Closed   Travelosophy — A New Point of View   Updated January 5, 2023 at 1:55pm   5 Most recent comment from irbi:wp-admin:IzabelaB22grudniaA Sophia Problems with the styleClosed   Amartha - Modern Elementor WooCommerce Theme   Updated January 4, 2023 at 12:08pm   2 Most recent comment from Neuron:Hi Sophia,We're sorry for the late reply, we were on holiday.We're sorry for that, somehow your ticket was marked as solved.We had this issue in the list, so right now the devs are working o ...