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  Public Ticket #3300057
Error with mobile website while scrolling
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  • jessicaraddino started the conversation

    Hello,

    I just launched my website. It appears that while scrolling in mobile version, the view comes back at a certain point of the website, exactly between the 'Woolrich x GIGLIO.COM' and 'Khansaà's Home' elements. 

    I tested it on multiple phones and on Chrome and Safari. 

    Could you help me to solve this problem?

    Thank you,

    Jessica Raddino

    Attached files:  test.mp4

  •  871
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   jessicaraddino replied privately
  • jessicaraddino replied

    Hello, I tested the website excluding some pages of porfolio that could cause the problem.

    Unfortunately I think the problem is on the page or on the portfolio element of elementor. 

    I also found the same problem in one of your demo, Floona theme, Metro home (have a look at the attached video).

    Please let me know if it could be solved.

    Thank you

    Attached files:  test 2.mp4

  •  871
    Neuron replied

    Hi,

    Please try to clear the cache of your browser, as I've already tested it on different devices and browsers, and everything works all right.

    Feel free to ask for anything you need.

    Kind Regards

    Attached files:  JESSICA RADDINO.MP4


  • jessicaraddino replied

    Hello,

    I cleared the cache of my browser but it seems that the problem persists when you try to scroll up, as if there was a 'magnet' that stops on a certain image of the porfolio (woolrich x giglio.com).

    Please let me know if you know any solutions to this.

    Thanks,

    Jessica

    Attached files:  test.MP4

  •  871
    Neuron replied

    Hi,

    I've just led this to the dev team, so they can test it and fix it, as everything is working alright for all support agents.

    Feel free to ask for anything you need.

    Kind Regards


  • jessicaraddino replied

    Hi,

    thanks for your help, I hope it can be solved. 

    Jessica