The home page of the site with a parallax effect does not work. What should I do? On the website of the plugin developer, I was answered that you should update the plugin to the last version, if you do not, I will have to buy the latest version. Can you make the plugin work?
Hi! There is no site now, I just started to create it and installed your theme on the site and did nothing else. Therefore, you will not see anything on the site, except for your Archzilla theme.This is screen of the page with parallax/
Can you please attach the URL of your site so that I can take a look at it?
UPDATE:
Please take a look at the following screen record on how to display on the page the rev slider templates that you've imported, so you need to add the Revolution Slider widget on the page, then click on Select Module and you can choose which template to display.
Now the slides are changing, but there is no parallax effect when one picture flows into another with curved spots, as on your demo. Now I look at your demo, and it also does not have this effect. I do not understand what's going on. I looked in different browsers, and everywhere the same thing. Maybe something is wrong with my coputian?
I'll ask the team that developed the Archzilla theme about the effect, as it seems that it has been disabled also in the demo, as the effect is looking the same as in the video you've attached.
When I bought a them, parallax looked different. I do not know how to explain this with words. And now thеre is not. Just different photos change one another. I bought this them for this effect, I really liked it.
I saw this effect. One picture passed into another through a mask. And now this is not. I don’t understand, maybe some settings should be made in the plugin? But I have already tried all the settings, and did not find such an effect.
The effect was added before, but it was crashing the slider, so we were forced to remove it, I'm seeing that the developer team has added now a simple parallax effect to the template, so please take a look at it and tell me if you want me to implement that on your slide.
Finally everything turned out! And I already thought that I was crazy. I bought this them for this effect, I really want to get it. It is unusual, it catches the attention of the visitor on the site. And without this effect, the site becomes ordinary. I would like you to fix this plugin and I could use it. Can you fix it?
You used this Slider template, but now you have replaced it with another one. I want to get the product in the form in which it was at the time of purchase. I'm tired of corresponding with you. Time goes on, but you do not offer solutions. Two weeks have passed! I ask you to provide a working product, otherwise I will complain about you ThemeForest.
Here is a review I am going to post on ThemeForest: I do not recommend buying this product because its creators are scammers. They used Minimal Typography Website Slider from Slider Revolution, and when I installed this Them, I saw a completely different slider, and the one that was in the demo of the Them is absent. I have corresponded with the developer for 2 weeks and still have not received a decision from him. He responds to my messages for several days. The promised support of 24/7 is also absent. Apparently, I will still have to separately buy this slider from Slider Revolution.
The dev team told me that they can't bring the effect back, as it would break the demo because there's a JS issue with the effect that doesn't work with our plugin, the slider is the same now but just doesn't have the effect that you're looking for.
We can provide you with a full refund if you don't want to use the theme anymore.
You just had to pay for the use of this slider, but you, apparently, do not want to pay. You could honestly write to me here and there in the description of Production, that this slider is paid separately. I wrote in support of Slider Revolution, they answered me that I should buy this slider to use it, or get it for free at the same time with the topic for WordPress. But you refuse to provide this. https://account.sliderrevolution.com/portal/pricing/
As we’ve mentioned before, we added the effect without purchasing the Rev Slider template with some JS, but it breaks the theme later and customers reported issues, we cannot add it via the Rev Slider since that would require a license purchase for every Archzilla theme user.
If you want to add it directly from the Rev slider you have to purchase it, otherwise, you can keep the effect we’ve added.
If you’re not satisfied with the theme, we can always provide you with a refund as we stated previously.
I decided to leave this theme to myself. But why do half of the pages look different than on your demo site? There are no pictures, the fonts have moved out, there is no animation.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Look, I'm tired of fighting your product. Nothing works! I made a site for a computer monitor, but on the phone it looks completely different, although I did not change anything in your settings - some pictures and texts are not visible. >span class="jCAhz ChMk0b">I opened your version of the site on the phone, in general, not a single picture is visible and the menu does not work either! I can no longer mess with this site, I spent two months on it, but I didn’t move anywhere, I just lost time.
We're so sorry for your experience with our Archzilla theme, can you please attach some screenshots of the issues you're having, or attach the URLs of these pages, so we can help you to solve these issues?
Scrolling slides on the phone with a finger does not work. And the entire layout of the site is crooked. Some pictures and texts disappear on the phone, but huge gaps appear. When I fix the layout on the phone, the changes are applied to any other screen sizes, so I can't fix anything separately for the phone! I killed three days for this to understand that nothing can be done!
I'm having a lot of trouble with the site. I am not an expert in this matter, and I do not understand much. I thought that I would need to replace the pictures and texts, but everything turned out to be much more complicated. I had to completely redo every element of your theme because they didn't work. I don't know who is to blame, maybe I don't understand anything about it. But I did not find another suitable topic, and you did not answer for a long time, so I continued to work on the site and almost made it. But I still didn’t understand how to create posts and pages on my template. I created a template for a single portfolio entry. But when I create a new portfolio entry, there are pictures from the template in the gallery and I need to delete them and insert new ones every time. Also, I don't understand how to apply this template for old posts, because it's not in the list of available templates. Here I am looking for him, but he is not here. Why isn't it saved here? And how can I change the template of the old entry in a different way if this method does not work?
If I select "default template", then all texts and pictures from the entry are replaced with texts and pictures from the template. If I apply the default template to all old posts, then all posts look like one - with the same texts and the same pictures.
Do you want me to help you to install a plugin that allows you to create fields, so we can create some fields that let you add images to the items from the dashboard, they'll be automatically added to the template, so you don't have to do it every time with Elementor.
If so, the plugin's called "Advanced Custom Fields", and I'll be so glad to help you to set it up.
The home page of the site with a parallax effect does not work. What should I do? On the website of the plugin developer, I was answered that you should update the plugin to the last version, if you do not, I will have to buy the latest version. Can you make the plugin work?
Attached files: Скриншот 11.01.23_21.10.11.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi! I sent you my wp-admin. When can you help me?
Hi! There is no site now, I just started to create it and installed your theme on the site and did nothing else. Therefore, you will not see anything on the site, except for your Archzilla theme.This is screen of the page with parallax/
Attached files: 15.01.23_23.56.11.png
I did it. What to do next? Nothing has changed so far.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
I sent to you before
Hi Veronica,
Can you please attach the URL of your site so that I can take a look at it?
UPDATE:
Please take a look at the following screen record on how to display on the page the rev slider templates that you've imported, so you need to add the Revolution Slider widget on the page, then click on Select Module and you can choose which template to display.
- https://watch.screencastify.com/v/yQes4d6acyfYfukSjGme
Feel free to ask for anything you need.
Kind Regards
https://veronicastroganova.ru
Attached files: Скриншот 18.01.23_16.56.57.png
Скриншот 18.01.23_16.57.11.png
Скриншот 18.01.23_17.00.02.png
Скриншот 18.01.23_17.00.16.png
Next steps
Attached files: Скриншот 18.01.23_17.00.37.png
Скриншот 18.01.23_17.01.11.png
Скриншот 18.01.23_17.01.42.png
Скриншот 18.01.23_17.02.05.png
Next steps. I do not know what to do at this page.
Attached files: Скриншот 18.01.23_17.02.33.png
Скриншот 18.01.23_17.03.28.png
Hi Veronica,
I've just fixed the Parallax and Full-Screen homepages, please take a look at them.
- https://veronicastroganova.ru/parallax-home/
https://veronicastroganova.ru/full-screen-slider/
Feel free to ask for anything you need.
Kind Regards
Now the slides are changing, but there is no parallax effect when one picture flows into another with curved spots, as on your demo. Now I look at your demo, and it also does not have this effect. I do not understand what's going on. I looked in different browsers, and everywhere the same thing. Maybe something is wrong with my coputian?
Please provide me with a working product, or return the money. I'm tired of waiting for your help that you promise 24/7.
Hi Veronica,
I'll ask the team that developed the Archzilla theme about the effect, as it seems that it has been disabled also in the demo, as the effect is looking the same as in the video you've attached.
Feel free to ask for anything you need.
Kind Regards
When I bought a them, parallax looked different. I do not know how to explain this with words. And now thеre is not. Just different photos change one another. I bought this them for this effect, I really liked it.
I saw this effect. One picture passed into another through a mask. And now this is not. I don’t understand, maybe some settings should be made in the plugin? But I have already tried all the settings, and did not find such an effect.
Attached files: parallax-showcase-image-10.jpg
Hi,
The effect was added before, but it was crashing the slider, so we were forced to remove it, I'm seeing that the developer team has added now a simple parallax effect to the template, so please take a look at it and tell me if you want me to implement that on your slide.
- https://neuronthemes.com/archzilla/parallax-home/
Feel free to ask for anything you need.
Kind Regards
Finally everything turned out! And I already thought that I was crazy. I bought this them for this effect, I really want to get it. It is unusual, it catches the attention of the visitor on the site. And without this effect, the site becomes ordinary. I would like you to fix this plugin and I could use it. Can you fix it?
Hi,
I've just added it to your site, please take a look at it now and tell me if that's alright.
- https://veronicastroganova.ru/parallax-home/
Feel free to ask for anything you need.
Kind Regards
I already saw this, I do not need this, but what:
Attached files: parallax-showcase-image-10.jpg
You used this Slider template, but now you have replaced it with another one. I want to get the product in the form in which it was at the time of purchase. I'm tired of corresponding with you. Time goes on, but you do not offer solutions. Two weeks have passed! I ask you to provide a working product, otherwise I will complain about you ThemeForest.
https://www.sliderrevolution.com/templates/minimal-typography-website-slider/
Here is a review I am going to post on ThemeForest:
I do not recommend buying this product because its creators are scammers. They used Minimal Typography Website Slider from Slider Revolution, and when I installed this Them, I saw a completely different slider, and the one that was in the demo of the Them is absent. I have corresponded with the developer for 2 weeks and still have not received a decision from him. He responds to my messages for several days. The promised support of 24/7 is also absent. Apparently, I will still have to separately buy this slider from Slider Revolution.
Hi,
We've already told you that we've removed that effect as it was causing errors, and we needed to replace it with the one that I told you about.
I'll talk with the theme developers to ask them if there's a possibility of bringing that effect back and let you know.
Feel free to ask for anything you need.
Kind Regards
Hi,
The dev team told me that they can't bring the effect back, as it would break the demo because there's a JS issue with the effect that doesn't work with our plugin, the slider is the same now but just doesn't have the effect that you're looking for.
We can provide you with a full refund if you don't want to use the theme anymore.
Feel free to ask for anything you need.
Kind Regards
You just had to pay for the use of this slider, but you, apparently, do not want to pay. You could honestly write to me here and there in the description of Production, that this slider is paid separately. I wrote in support of Slider Revolution, they answered me that I should buy this slider to use it, or get it for free at the same time with the topic for WordPress. But you refuse to provide this. https://account.sliderrevolution.com/portal/pricing/
99 $
Attached files: 27.01.23_10.00.20.png
Hi Veronica,
As we’ve mentioned before, we added the effect without purchasing the Rev Slider template with some JS, but it breaks the theme later and customers reported issues, we cannot add it via the Rev Slider since that would require a license purchase for every Archzilla theme user.
If you want to add it directly from the Rev slider you have to purchase it, otherwise, you can keep the effect we’ve added.
If you’re not satisfied with the theme, we can always provide you with a refund as we stated previously.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
I decided to leave this theme to myself. But why do half of the pages look different than on your demo site? There are no pictures, the fonts have moved out, there is no animation.
Attached files: Скриншот 05.02.23_23.37.15.png
Скриншот 05.02.23_23.37.42.png
Скриншот 05.02.23_23.38.30.png
Please, answer me!
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hello!
Yes, please do it. I haven't changed much yet. You can completely reload the site. Thank you.
Hi Veronica,
Please take a look at your site now.
Feel free to ask for anything you need.
Kind Regards
All pages are working now, thanks for your help!
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hello! I need your help again! I can't change the font of this header. I change the settings, but this one does not work.
Attached files: Скриншот 20.02.23_12.59.25.png
Hi Veronica,
Please go to the Style tab of the Animated Heading widget, and from there you can change the font style.
- https://prnt.sc/OntORNYK3lTz
If it doesn't work, please go to Dashboard > Elementor > Tools > Regenerate CSS Files, and then click save changes.
- https://prnt.sc/pUhi-SiHXf4a
After that, please go to Elementor > Settings, and disable the default colors and fonts.
- https://prnt.sc/iAPcPtbA8lao
That will solve the issue.
Feel free to ask for anything you need.
Kind Regards
>span class="jCAhz ChMk0b">I'm sorry, I still don't understand how WordPress works.
Hi,
Don't worry, please let me know for anything you need help with, have you managed to solve the last issue?
Feel free to ask for anything you need.
Kind Regards
Look, I'm tired of fighting your product. Nothing works! I made a site for a computer monitor, but on the phone it looks completely different, although I did not change anything in your settings - some pictures and texts are not visible. >span class="jCAhz ChMk0b">I opened your version of the site on the phone, in general, not a single picture is visible and the menu does not work either! I can no longer mess with this site, I spent two months on it, but I didn’t move anywhere, I just lost time.
Hi Veronica,
We're so sorry for your experience with our Archzilla theme, can you please attach some screenshots of the issues you're having, or attach the URLs of these pages, so we can help you to solve these issues?
Feel free to ask for anything you need.
Kind Regards
These buttons do not work on the phone
Attached files: Скриншот 08.03.23_03.36.41.png
And this button is asymmetrical on the phone. I've tried all the settings, nothing helps!
Attached files: Скриншот 08.03.23_03.35.15.png
Scrolling slides on the phone with a finger does not work. And the entire layout of the site is crooked. Some pictures and texts disappear on the phone, but huge gaps appear. When I fix the layout on the phone, the changes are applied to any other screen sizes, so I can't fix anything separately for the phone! I killed three days for this to understand that nothing can be done!
The mobile menu does not work only on iPhone. What should I do about it? If this is a Java script error, can you fix it?
Hi,
We see that you've asked for a refund in the comments section, do you still want to use the theme or get a refund?
Feel free to ask for anything you need.
Kind Regards
I'm having a lot of trouble with the site. I am not an expert in this matter, and I do not understand much. I thought that I would need to replace the pictures and texts, but everything turned out to be much more complicated. I had to completely redo every element of your theme because they didn't work. I don't know who is to blame, maybe I don't understand anything about it. But I did not find another suitable topic, and you did not answer for a long time, so I continued to work on the site and almost made it. But I still didn’t understand how to create posts and pages on my template. I created a template for a single portfolio entry. But when I create a new portfolio entry, there are pictures from the template in the gallery and I need to delete them and insert new ones every time. Also, I don't understand how to apply this template for old posts, because it's not in the list of available templates. Here I am looking for him, but he is not here. Why isn't it saved here? And how can I change the template of the old entry in a different way if this method does not work?
If I select "default template", then all texts and pictures from the entry are replaced with texts and pictures from the template. If I apply the default template to all old posts, then all posts look like one - with the same texts and the same pictures.
Attached files: Скриншот 14.03.23_03.07.18.png
Hi Veronica,
Do you want me to help you to install a plugin that allows you to create fields, so we can create some fields that let you add images to the items from the dashboard, they'll be automatically added to the template, so you don't have to do it every time with Elementor.
If so, the plugin's called "Advanced Custom Fields", and I'll be so glad to help you to set it up.
Feel free to aks for anything you need.
Kind Regards