Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Jeff Coker ERRORSClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 4, 2022 at 7:16am   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards intuitivehearts Error with Demo ContentClosed   Travelosophy — A New Point of View   Updated October 3, 2022 at 10:30pm   4 Most recent comment from Neuron:Hi,We're so sorry for your experience with our Travelosophy theme, if you haven't decided to take the refund yet, I'll make sure to help you to fix all the issues, but if you want a ref ... Craig LogoClosed   Minimo - Portfolio & Agency WordPress Themes   Updated October 3, 2022 at 9:17am   3 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes flynngaffy Refund requestClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 29, 2022 at 1:13pm   2 Most recent comment from Neuron:Hi,Can you please tell us the issues you're having with or Bifrost theme, we would love to help you solve these issues? If you have already decided not to use the Bifrost, sure we'll accept ... Lukas Critical ErrorClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated September 28, 2022 at 12:21pm   11 Most recent comment from Neuron:Hi,WPML requires a memory limit of at least 128MB while 256MB is recommended.  See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-conf ... Rollingeye Unable to access Neuron licenceClosed   Asteria - Creative Portfolio WordPress Theme   Updated September 28, 2022 at 11:34am   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards karim60 Cannot get the Neuron Builder <> No Activation Toggle When Activating ThemeClosed   Kotona - Software and App Landing   Updated September 26, 2022 at 10:29pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards jkshin Site logoClosed   Kotona - Software and App Landing   Updated September 26, 2022 at 10:27pm   2 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial on how to edit the header template.Video Tutorial.Feel free to ask for anything you need.Kind Regards manguadesignz DEMO IMPORT TEMPLATESClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 26, 2022 at 10:25pm   10 Most recent comment from Neuron:Hi,Thanks for your suggestions, we'll look forward to improving our theme and serviceAll of the Minimo demo pages are grouped in the Main Demo, and I've already imported that on your site, d ... ivanestupina CHECK OUTClosed   Nikaia - Minimal & Creative WordPress Theme   Updated September 26, 2022 at 4:44pm   7 Most recent comment from Neuron:Hi,I've just fixed that issue, can you please take a  look at t?Feel free to ask for anything you need.Kind Regards UrbangapSrl Video LightboxClosed   Ginea - Modern WooCommerce Theme   Updated September 26, 2022 at 2:51pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the attached video on how to do it.- https://watch.screencastify.com/v/s6k6BPFgfRlQhXYvUC8qFeel free to ... gianat90 PiZgKGykLaRoGhmy2N1Qx0WNDAxxiJxgClosed   Asteria - Creative Portfolio WordPress Theme   Updated September 26, 2022 at 1:30pm   7 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I'm seeing that you've already imported the demo data, you can find all the demo pages by going to Dashboard > Pages ... johny_dec Demo not workingClosed   Asteria - Creative Portfolio WordPress Theme   Updated September 26, 2022 at 1:05pm   3 Most recent comment from Neuron:Hi,PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... Katelyn Critical Error installing themesClosed   Ginea - Modern WooCommerce Theme   Updated September 22, 2022 at 11:59pm   14 Most recent comment from Neuron:Hi Katelyn,You can view and edit the Classic Fashion demo page by going to Dashboard > Pages > Classic Fashion.I just wanted to ask you if you have tried to import the demo data again, as most of the ... nasirovramin writing a critical errorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 22, 2022 at 9:47pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards