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Public Tickets

gabealot Critical error on my websiteClosed   Akko - Portfolio WordPress Theme   Updated August 22, 2022 at 11:58am   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. I would like to help you on solving the issues, but if you have already decided not to use the Akko, sure we'll accept ... toddy668 Problem with Neuron Builder / OtivarClosed   Otivar - Portfolio Theme for Creatives   Updated August 22, 2022 at 11:29am   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Aryan Singh Having trouble with building side bar for my websiteClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated August 22, 2022 at 9:55am   19 Most recent comment from Neuron:Hi, I am very sorry for the late reply, your ticket was marked as solved. Please take a look at your site now, I've already fixed the menu cart issue.- https://ibb.co/ZX0YVcJ- https://ibb.co/BB ... Dynamic Startup Demo ImportClosed   Minimo - Portfolio & Agency WordPress Themes   Updated August 22, 2022 at 9:34am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... kelseycollings1 Template not workingClosed   Crate - Minimalist WordPress Theme   Updated August 22, 2022 at 9:22am   8 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.The wp-admin is not working, do you mind taking a look at it?- https://ibb.co/KXZ5zyRFeel free to ask for anything you need.K ... Alex Critical errorClosed   Taranto - WordPress Portfolio for Creatives   Updated August 18, 2022 at 9:58am   7 Most recent comment from Neuron:Hi Alex,I'll attach here the latest version of the Neuron Builder plugin, please update it by removing the current version you have and installing the one I've attached by going to Dashboard ... Davide Toaldo How to remove links on project categoriesClosed   Floona - Minimal Photography Theme   Updated August 18, 2022 at 9:35am   2 Most recent comment from Neuron:Hi Davide,Please add the following code at Elementor Site Settings > Custom CSS. .m-neuron-post__meta-data {     pointer-events: none !important; }Feel free to ask for anything you need.Kind Regar ... kiran I want to import theme demo, but getting blank pageClosed   Travelosophy — A New Point of View   Updated August 18, 2022 at 9:33am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards dariomerlodesign Can'y installClosed   Minimo - Portfolio & Agency WordPress Themes   Updated August 17, 2022 at 10:58am   7 Most recent comment from Neuron:Hi,I've just tried to install the plugins, but none of them is being installed because of the following error.- https://ibb.co/pRpzDFsPlease take a look at the following article on how to fix it ... motherb contact us page footerClosed   Akko - Portfolio WordPress Theme   Updated August 15, 2022 at 9:59am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following article on how to set up the display conditions for templates.- https://docs.neuronthemes ... AJ neuron builder updateClosed   Floona - Minimal Photography Theme   Updated August 12, 2022 at 12:34pm   14 Most recent comment from Neuron:Hi,I've finally got access to your site.I've just updated the Elementor to the 3.7.0 version, and everything was working alright, including the shop pages, please take a look at the attache ... thomasgut15 Overlay Hamburger MenuClosed   Otivar - Portfolio Theme for Creatives   Updated August 12, 2022 at 12:06pm   2 Most recent comment from Neuron:Hi,The video tutorial you've seen is about another theme (Bifrsot Theme).The Otivar theme has a different way of creating an Overlay Menu.In the Otivar theme, you have to create it via the Popup ... ivanestupina Installation errorClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 12, 2022 at 11:49am   15 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial about the header template.Video tutorial.The menu you created needs to be added also in the header template, so the above video tutorial explains ... María José Salas Durán Neuron builderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated August 12, 2022 at 10:21am   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards ivanestupina refundClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 12, 2022 at 10:17am   2 Most recent comment from Neuron:Hi,Please take a look at the ticket you've created before, we've already provided you with help.Feel free to ask for anything you need.Kind Regards