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Public Tickets

3qbic Elementor Not LoadingClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated August 10, 2022 at 2:04pm   27 Most recent comment from Neuron:Hi @3qbic, Is now everything alright, do you still need help with anything, can I close the ticket? Feel free to ask for anything you need. Kind Regards roorkee Mobile MenuClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 1, 2022 at 7:50am   12 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Glad to know that you found a temporary solution, I'm going to take a look at it and fix this issue.Feel free to ask for ... Asmita Gaikwad Style SheetsClosed   Travelosophy — A New Point of View   Updated July 30, 2022 at 8:38am   2 Most recent comment from Neuron:Hi,For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that usually can be found at Appearance > Customize. We don't have the ... Nickl How to disable portfolio image pop upClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 29, 2022 at 3:16pm   5 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dnhgy Customizer is not showing everythingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 9:52pm   2 Most recent comment from Neuron:Hi,Please install the following plugin and try to reach the Customizer Options again.- https://wordpress.org/plugins/kirki/Feel free to ask for anything you need.Kind Regards Ivan I'm also getting the Import Failed ErrorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 10:10am   10 Most recent comment from Neuron:Hi,You can normally move the site to another domain, I suggest you take a look at the following article on how to do it.- https://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-to-a-ne ... Nathalie Bandulet Cannot install themeClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 10:02am   4 Most recent comment from Neuron:Hi Nathalie,Yes, please, feel free to try it again, as it is not a theme issue, but it is related to the server.Feel free to ask for anything you need.Kind Regards Bagus License Verification box not workingClosed   Manila - Portfolio WordPress Theme   Updated July 27, 2022 at 9:49am   6 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial, it explains how to create the correct API key,Video tutorial.Feel free to ask for anything you need.Kind Regards Annette Borsbøl How to remove date appearing on pagesClosed   Crate - Minimalist WordPress Theme   Updated July 25, 2022 at 9:26am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please add the following code at Appearance > Customize > Additional CSS? .post-meta li.date {     display: none ! ... Ivan Bifrost theme will no activate after installationClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 25, 2022 at 9:22am   4 Most recent comment from Neuron:Hi Ivan.I am very sorry for the late reply, we were not working on the weekend.I've already responded to another ticket of yours about this issue, please take a look at it.Feel free to ask for an ... Salvia I want to change the trimming position of the thumbnail of the portfolioClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 22, 2022 at 2:33pm   18 Most recent comment from Salvia:Hi, Thanks for adding the CSS code. However, it does not become a square and does not change.Programmatically controlled CSS is also declared important. nicolaslamy Demo ImportClosed   Otivar - Portfolio Theme for Creatives   Updated July 20, 2022 at 3:03pm   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes zthplanet innovations theme demo doesnt look the sameClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 20, 2022 at 11:07am   24 Most recent comment from Neuron:Hi,We've already accepted the refund.Kind Regards maxmelia8 License VerificationClosed   Amina — Beauty and Skincare Shop   Updated July 19, 2022 at 9:34pm   7 Most recent comment from Neuron:Hi,Somehow, the latest version of the Neuron Builder plugin was not included in the package that you've installed, so I've just updated it and the license is activated now.Feel free to ask f ... meteorasystems Can't activate the theme, menu not showing upClosed   Kotona - Software and App Landing   Updated July 19, 2022 at 9:22pm   6 Most recent comment from Neuron:Hi,You can send it here, you just have to click on private reply, and no one else will be able to see it.Feel free to ask for anything you need.Kind Regards