Okay
  Public Ticket #3172885
Cant install the theme
Closed

Comments

  • Cyril started the conversation

    I purchased the theme, tried to install, but its not working. The Documentation is not how it looks and when installing i get a critical error. 

    Please help me. thanks! 

  •  628
    Neuron replied

    Hi,

    Can you please be more specific about what issue you're facing with our Travelosophy theme, so we can help you?

    Feel free to ask for anything you need.

    Kind Regards

  • Cyril replied

    Same as a lot of other ticket issues here i cant install the theme. It is always creating a critial error or just dont load. I cant be more specific because im not even able to install it. It seems to be the issue of Neuron Builder.

  • Cyril replied

    Ive tried around 7 times to install. It either gives me a critical error, where i have to delete all Plugins to even get back to my wordpress dashboard or it is just hanging forever on the installing in attached screenshot. 

    Attached files:  Screenshot 2022-11-22 201322.png

  • Cyril replied

    And here also the error message when installing Neuron

    Attached files:  Bild_2022-11-23_063823520.png

  •  628
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://we.tl/t-ZjVejLrITC

    Feel free to ask for anything you need.

    Kind Regards

  • Cyril replied

    It took me a few tries to figure out, but it seems that the Wordpress importer is causing this error. After deactivating all Plugins, and installing Neuron Builder after, i was finally able to install the neuron builder. I was also able to activate the Neuron Builder, but however i am not able to go trough the Theme Setup. Again i am receiving an error message and cant finish the installation/setup.(see screenshot attached) Also i am not able to Import the demo content, loading time is endless and it is not importing the content (see screenshot). And on top of that i am only able to see the Main Demo and no other Demo Pages to import

    I dont know what the problem is with this theme, but it is really frustrating to deal with. 

    Attached files:  Screenshot_20221123_141001.png
      demo.png

  •  628
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards

  •   Cyril replied privately
  •   Neuron replied privately
  •   Cyril replied privately
  •  628
    Neuron replied

    Hi,

    If you have already decided not to use the theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards