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Public Tickets

rosalealddi WPML compatibilityClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 29, 2022 at 7:32am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.We'll release an update of the Neuron Core plugin that will fix this issue, I'll let you know for anything.Feel free ... luchalaura required plugins won't activateClosed   Dendrite - Creative Portfolio Theme   Updated March 29, 2022 at 7:26am   11 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I can't reach your site, can you please take a look at it?- https://ibb.co/S0QtgQLFeel free to ask for anything you need ... chas68 Create new headerClosed   Travelosophy — A New Point of View   Updated March 25, 2022 at 11:07pm   13 Most recent comment from Neuron:Hi,Please take a look at the refund policy.- https://docs.neuronthemes.com/article/345-is-there-a-refund-policyFeel free to ask for anything you need.Kind Regards Karim Compatibility alert with Elementor 3.6.0Closed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 24, 2022 at 1:52pm   2 Most recent comment from Neuron:Hi Karim,We've already tested the Elementor 3.6.0 version with the Neuron Builder plugin, and it's compatible, you can freely update it.But please make sure that you're running the late ... vestafresh Issues Installing DemoClosed   Manila - Portfolio WordPress Theme   Updated March 23, 2022 at 11:10pm   2 Most recent comment from Neuron:Hi, This demo importer issue seems to be related to that other issue that you're having with the server, can you please take a look at the other ticket of yours, I've already told you how to ... vestafresh Installing DemoClosed   Manila - Portfolio WordPress Theme   Updated March 23, 2022 at 10:49pm   5 Most recent comment from Neuron:Hi,@pedrocarvalhoozzio, I've already responded to your ticket about the Demo Importer issue.@vestafresh, I've already responded to your private ticket about the issue.Feel free to ask for a ... andimartini Theme installation!Closed   Kotona - Software and App Landing   Updated March 23, 2022 at 10:31pm   15 Most recent comment from Neuron:Hi,Okay, but please let me know if you still need help on anything.Feel free to ask for anything you need.Kind Regards jthiboutot Server errorClosed   Kotona - Software and App Landing   Updated March 23, 2022 at 7:37pm   12 Most recent comment from Neuron:Hi,This is so strange, we'll take a deep look into this to check why it's happening, we've never faced this issue before, so this doesn't seem like something to be related to the t ... mitekmalta Issue RefundClosed   Travelosophy — A New Point of View   Updated March 23, 2022 at 2:24pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes laia029 License verification bugClosed   Travelosophy — A New Point of View   Updated March 22, 2022 at 10:04pm   6 Most recent comment from Neuron:Hi, If you have already decided not to use the Travelosophy, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Fee ... Violette demo theme installClosed   Amartha - Modern Elementor WooCommerce Theme   Updated March 22, 2022 at 9:18pm   2 Most recent comment from Neuron:Hi, It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file. - https://neuronthemes.com/"theme-name"/demo-importe ... Violette Neuron CoreClosed   Amartha - Modern Elementor WooCommerce Theme   Updated March 21, 2022 at 10:55pm   2 Most recent comment from Neuron:Hi Violette,You can install the Neuron Core plugin by going to Dashboard > Appearance > Install Plugins, it's already included in the package.Feel free to ask for anything you need.Kind Regards alexandrefourrier activation problem, error pageClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 21, 2022 at 10:52pm   4 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards vestafresh Neuron plug-in issuesClosed   Manila - Portfolio WordPress Theme   Updated March 21, 2022 at 6:47pm   2 Most recent comment from Neuron:Hi,We've just responded to another ticket of yours about this issue.Feel free to ask for anything you need.Kind Regards nateslaughter Murray How to verify licenseClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 21, 2022 at 6:26pm   6 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards