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Public Tickets

cievirtualp ProductClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated August 4, 2022 at 2:05pm   2 Most recent comment from Neuron:Hi,The link that you've attached is redirecting us to the landing page of the theme, please grab the URL from the link below.- https://neuronthemes.com/arkhitekton Can you please provide me with ... Jorgemssi15 ERROR CODE: 5Closed   Floona - Minimal Photography Theme   Updated August 4, 2022 at 1:50pm   5 Most recent comment from Neuron:Hi,The menu icon was missing from the import, so I had to upload it and now the issue is gone, please take a look at your site now.Feel free to ask for anything you need.Kind Regards everyday_prod Portfolio settings and items won't saveClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 4, 2022 at 9:26am   8 Most recent comment from Neuron:Hi,I'm sorry for the late reply, somehow I've missed your ticket. Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin. Bifrost Theme Ver ... Vassilis1978 Media gallery elementClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated August 3, 2022 at 7:20am   17 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend, and somehow I missed your ticket.I'll contact the dev team to take a look at it because it seems that the changes that I ... 3qbic Elementor Not LoadingClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated August 10, 2022 at 2:04pm   27 Most recent comment from Neuron:Hi @3qbic, Is now everything alright, do you still need help with anything, can I close the ticket? Feel free to ask for anything you need. Kind Regards roorkee Mobile MenuClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 1, 2022 at 7:50am   12 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Glad to know that you found a temporary solution, I'm going to take a look at it and fix this issue.Feel free to ask for ... Asmita Gaikwad Style SheetsClosed   Travelosophy — A New Point of View   Updated July 30, 2022 at 8:38am   2 Most recent comment from Neuron:Hi,For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that usually can be found at Appearance > Customize. We don't have the ... Nickl How to disable portfolio image pop upClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 29, 2022 at 3:16pm   5 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dnhgy Customizer is not showing everythingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 9:52pm   2 Most recent comment from Neuron:Hi,Please install the following plugin and try to reach the Customizer Options again.- https://wordpress.org/plugins/kirki/Feel free to ask for anything you need.Kind Regards Ivan I'm also getting the Import Failed ErrorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 10:10am   10 Most recent comment from Neuron:Hi,You can normally move the site to another domain, I suggest you take a look at the following article on how to do it.- https://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-to-a-ne ... Nathalie Bandulet Cannot install themeClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 27, 2022 at 10:02am   4 Most recent comment from Neuron:Hi Nathalie,Yes, please, feel free to try it again, as it is not a theme issue, but it is related to the server.Feel free to ask for anything you need.Kind Regards Bagus License Verification box not workingClosed   Manila - Portfolio WordPress Theme   Updated July 27, 2022 at 9:49am   6 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial, it explains how to create the correct API key,Video tutorial.Feel free to ask for anything you need.Kind Regards Annette Borsbøl How to remove date appearing on pagesClosed   Crate - Minimalist WordPress Theme   Updated July 25, 2022 at 9:26am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please add the following code at Appearance > Customize > Additional CSS? .post-meta li.date {     display: none ! ... Ivan Bifrost theme will no activate after installationClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 25, 2022 at 9:22am   4 Most recent comment from Neuron:Hi Ivan.I am very sorry for the late reply, we were not working on the weekend.I've already responded to another ticket of yours about this issue, please take a look at it.Feel free to ask for an ... Salvia I want to change the trimming position of the thumbnail of the portfolioClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 22, 2022 at 2:33pm   18 Most recent comment from Salvia:Hi, Thanks for adding the CSS code. However, it does not become a square and does not change.Programmatically controlled CSS is also declared important.