Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

skipbox Toggle iconClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 13, 2022 at 9:54pm   2 Most recent comment from Neuron:Hi,Can you please attach to me there the icon that you want to add with two lines (as an SVG format), so I can help you with that?Feel free to ask for anything you need.Kind Regards luciledizier Contact form - checkboxClosed   Merope - Photography WordPress Theme   Updated September 13, 2022 at 10:56am   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following article, and make sure you've set the form correctly, it also contains a video tutori ... fixus123 Neuron Builder Plugin not compatible with elementor, crashes site runningClosed   Amina — Beauty and Skincare Shop   Updated September 12, 2022 at 10:07pm   5 Most recent comment from Neuron:Hi,I've just added the latest version of the Neuron Builder plugin to your site, and now the issue is gone.Feel free to ask for anything you need.Kind Regards hugocornelles Neuron Builder Plugin no runningClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 12, 2022 at 1:28pm   4 Most recent comment from Neuron:Hi, Can you please check the following article on how to deactivate all plugins? - https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ After you do that, ... taylor DemoClosed   Floona - Minimal Photography Theme   Updated September 12, 2022 at 1:15pm   28 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following article on how to solve that issue.- https://neuronthemes.com/how-to-fix-cannot-modify-he ... davidhm93 Problem with project slides templateClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated September 9, 2022 at 11:50am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes matbonbon recaptchaClosed   Manila - Portfolio WordPress Theme   Updated September 8, 2022 at 10:05pm   20 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... cutetrader Demo Import Doesn´t WorkClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 8, 2022 at 10:56am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards memorable_design Neuron BuilderClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 7, 2022 at 12:09am   6 Most recent comment from Neuron:Hi,You shouldn't look at the Pages tab, you should check at the Blocks tab and there are all of the Neuron Library templates included.- https://neuronthemes.com/template-library/Feel free to ask ... shobinthomas Neuron Builder Plugin FailureClosed   Manila - Portfolio WordPress Theme   Updated September 7, 2022 at 12:05am   4 Most recent comment from Neuron:Hi, I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now. You can take a look at the Documentation of the theme, and also at the Video Tu ... Dean Fatal ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated September 6, 2022 at 11:53pm   4 Most recent comment from Neuron:Hi Dean,I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now.You can take a look at the Documentation of the theme, and also at the Video ... María José Salas Durán Neuron builderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 3, 2022 at 10:52pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards JoseGraphic Redirect URLs not workingClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 2, 2022 at 9:15am   2 Most recent comment from Neuron:Hi JoseGraphic,The redirect links work alright with the theme, but it doesn't work if you're logged into your site, please try it in incognito mode or when you're logged out.Feel free t ... amine412 conflict with elementorClosed   Kotona - Software and App Landing   Updated September 2, 2022 at 9:11am   7 Most recent comment from Neuron:Hi, I've just installed the latest version of the Neuron Builder plugin to your site, now everything is alright. You can take a look at the Documentation of the theme, and also at the Video Tu ... iamwhateverist Demo is not importingClosed   Manila - Portfolio WordPress Theme   Updated September 1, 2022 at 4:53pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards