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Public Tickets

taylor DemoClosed   Floona - Minimal Photography Theme   Updated September 12, 2022 at 1:15pm   28 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following article on how to solve that issue.- https://neuronthemes.com/how-to-fix-cannot-modify-he ... davidhm93 Problem with project slides templateClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated September 9, 2022 at 11:50am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes matbonbon recaptchaClosed   Manila - Portfolio WordPress Theme   Updated September 8, 2022 at 10:05pm   20 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... cutetrader Demo Import Doesn´t WorkClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 8, 2022 at 10:56am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards memorable_design Neuron BuilderClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 7, 2022 at 12:09am   6 Most recent comment from Neuron:Hi,You shouldn't look at the Pages tab, you should check at the Blocks tab and there are all of the Neuron Library templates included.- https://neuronthemes.com/template-library/Feel free to ask ... shobinthomas Neuron Builder Plugin FailureClosed   Manila - Portfolio WordPress Theme   Updated September 7, 2022 at 12:05am   4 Most recent comment from Neuron:Hi, I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now. You can take a look at the Documentation of the theme, and also at the Video Tu ... Dean Fatal ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated September 6, 2022 at 11:53pm   4 Most recent comment from Neuron:Hi Dean,I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now.You can take a look at the Documentation of the theme, and also at the Video ... María José Salas Durán Neuron builderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 3, 2022 at 10:52pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards JoseGraphic Redirect URLs not workingClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 2, 2022 at 9:15am   2 Most recent comment from Neuron:Hi JoseGraphic,The redirect links work alright with the theme, but it doesn't work if you're logged into your site, please try it in incognito mode or when you're logged out.Feel free t ... amine412 conflict with elementorClosed   Kotona - Software and App Landing   Updated September 2, 2022 at 9:11am   7 Most recent comment from Neuron:Hi, I've just installed the latest version of the Neuron Builder plugin to your site, now everything is alright. You can take a look at the Documentation of the theme, and also at the Video Tu ... iamwhateverist Demo is not importingClosed   Manila - Portfolio WordPress Theme   Updated September 1, 2022 at 4:53pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards JoseGraphic Elementor and Neuron builder not workingClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 1, 2022 at 4:50pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Cristian Form recaptcha errorClosed   Merope - Photography WordPress Theme   Updated September 1, 2022 at 9:28am   3 Most recent comment from Neuron:Hi Cristian,Please take a look at the following articles on how to set up the Form reCAPTCHA correctly.- https://docs.neuronthemes.com/search?query=recaptchaFeel free to ask for anything you need.Kind ... amandineperie Critical error Neuron BuilderClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated August 31, 2022 at 9:31pm   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Jules Plugin neuron cause website crashClosed   Minimo - Portfolio & Agency WordPress Themes   Updated August 31, 2022 at 9:03am   6 Most recent comment from Neuron:Hi Jules,Have you managed to install it from the link I sent you in another ticket?Feel free to ask for anything you need.Kind Regards