Hello, the sticky header of the page does not work properly through firefox and the search unfortunately. I have asked for help with the problems several times, but you guys just closed the tickets without solving the problem. Here is the last history:
Neuron replied July 29, 2022 at 9:42am Hi Maike,
Thank you for understanding, I'll let you know about anything.
Feel free to ask for anything you need.
Kind Regards
Like
You replied July 29, 2022 at 9:38am Ok, that´s good to know. i'll waiting till the end of the next week. Good luck with the programming.
Please tell me, if the problems are solved.
Kind regards
561 Neuron replied July 29, 2022 at 9:33am Hi Maike,
We're so sorry for this situation, we're currently working on releasing an update of the Centaurus theme that will fix these Firefox browser issues, we're working hard on it so it can be released today, if not today, it will be out tomorrow.
It will take some time as we're making sure not to mess up anything with other browsers.
Feel free to ask for anything you need.
Kind Regards
You replied July 29, 2022 at 9:22am Hello support, we can't go on like this. The bugs in Firfox need to be fixed. StickyHeader doesn't work and the search doesn't work. I have to hire an external programmer next week. Unfortunately, I will then have to write you a very bad public review. I am very disappointed and angry. I have not had such bad support with any theme so far.
You replied July 27, 2022 at 9:19am There is another problem with firefox,
the search function does not work.
I ask for quick help. The customer is already very disgruntled
I am very sorry for the late reply, we were not working on the weekend.
I've just done some tests in our host, and everything is working as expected.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
No, that is not the solution to the problem! I have deactivated all plugins one after the other, the problem remains. Test it at the links "Home", "Unternehmen", Produkte" here it does not work in FireFox! With the links "Services", "Branchen" and "Kontact" works in FireFox.
Hello, the sticky header of the page does not work properly through firefox and the search unfortunately. I have asked for help with the problems several times, but you guys just closed the tickets without solving the problem.
Here is the last history:
Neuron replied
July 29, 2022 at 9:42am
Hi Maike,
Thank you for understanding, I'll let you know about anything.
Feel free to ask for anything you need.
Kind Regards
Like
You replied
July 29, 2022 at 9:38am
Ok, that´s good to know. i'll waiting till the end of the next week. Good luck with the programming.
Please tell me, if the problems are solved.
Kind regards
561
Neuron replied
July 29, 2022 at 9:33am
Hi Maike,
We're so sorry for this situation, we're currently working on releasing an update of the Centaurus theme that will fix these Firefox browser issues, we're working hard on it so it can be released today, if not today, it will be out tomorrow.
It will take some time as we're making sure not to mess up anything with other browsers.
Feel free to ask for anything you need.
Kind Regards
You replied
July 29, 2022 at 9:22am
Hello support, we can't go on like this. The bugs in Firfox need to be fixed.
StickyHeader doesn't work and the search doesn't work.
I have to hire an external programmer next week. Unfortunately, I will then have to write you a very bad public review.
I am very disappointed and angry. I have not had such bad support with any theme so far.
You replied
July 27, 2022 at 9:19am
There is another problem with firefox,
the search function does not work.
I ask for quick help. The customer is already very disgruntled
Attached files: Screenshot (13).png
Screenshot (11).png
Screenshot (14).png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
Is something going on? Or have you forgotten me again?
Hello,
i am still waiting.
Hi Maike,
I am very sorry for the late reply, we were not working on the weekend.
I've just done some tests in our host, and everything is working as expected.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards
No, that is not the solution to the problem! I have deactivated all plugins one after the other, the problem remains. Test it at the links "Home", "Unternehmen", Produkte" here it does not work in FireFox!
With the links "Services", "Branchen" and "Kontact" works in FireFox.
Also, the search still does not work in FireFox.