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  Public Ticket #3162741
Neuron builder 500 error + stops working every time I try to update the portfolio "metro" view
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  • sara frongia started the conversation

    Neuron builder 500 error + stops working every time I try to update the portfolio "metro" view.
    Hi, the only solution I found is to restore a previous backup. Reinstalling the plugin, bringing Elementor and Wordpress back to old versions didn't fix anything. My php requisites are already enough to meet the plugin expectations. And I don't understand why you keep sending the Neuron builder plugin via wetransfer here rather than including the correct version on Themeforest. I think the plugin has an issue with Elementor.

  •  854
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards