Okay
  Public Ticket #3160849
Website Crashed
Closed

Comments

  • Mulbah started the conversation

    Hi,

    I received an error saying my website on WordPress crashed and I am not sure why. 

    Here is my WordPress login in case you need to go in and diagnose / solve the issue

    Email: [email protected]

    Password: 4577JRMf!

    It says there is some problems with the theme and a plugin. Please view the email I received below.

    "Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Neuron Builder.

    First, visit your website (https://mulbahmedia.com/) and check for any visible issues. Next, visit the page where the error was caught (https://mulbahmedia.com/wp-admin/plugins.php?deactivate=true&plugin_status=all&paged=1&s=) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://mulbahmedia.com/wp-login.php?action=enter_recovery_mode&rm_token=V5rt01aLHwDlfQqJcfL9eY&rm_key=o7vYfSJj1Kdv5R35yUrmRr

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1
    Active theme: Minimo (version 1.0.0)
    Current plugin: Neuron Builder (version 1.0.6.2)
    PHP version 7.4.32"

  • Mulbah replied

    WordPress says the crash happened because of the Neuron plugin. 

  •  853
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please attach there the error logs, so we can take a look at it and fix it ASAP.

    Feel free to ask for anything you need.

    Kind Regards


  • Mulbah replied

    I am not sure how to send that. I only received that email from WordPress. But it looks like the website works now. WordPress did email me saying that I should let you all know to check up on the code.

  • Mulbah replied

    After this error. My portfolio hover feature does not fully work. I created another thread about it. Also, my portfolio pages are acting very strange. The photos are all morphed and all over the place.

  •  853
    Neuron replied

    Hi Mulbah,

    Are you facing that error anymore?

    About the portfolio items, please take a look at the other ticket of yours, as I've already responded to that.

    Feel free to ask for anything you need.

    Kind Regards