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  Public Ticket #3155539
Neurom Dashboard not showing in WP
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  • dirksperling_ started the conversation

    Hi there, 

    I just bought the Flora Theme through Envato.

    I could successfully install it in a multisite environment but it crashed several time my websites. after deactivating almost all other plugins I could avoid further crashes. plug is installed. element or is installed but still no menu item neuron is showing in the dashboard. therefore I cannot complete the licensing process and cannot use the builder or any other features.

    cheers Dirk 

  •  854
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://we.tl/t-27l9rhJE9m

    Feel free to ask for anything you need.

    Kind Regards


  • dirksperling_ replied

    Hi there. many thanks for your swift response. The file you send me is exactly the same I already installed. But I did the installation again with same results. Neuron menu entry not showing u in any of my dashboards, neither in the multisite-dash nor in the subset dash.

    My Theme setup screenshot is attached. Like said earlier, I cannot start licensing without a proper neuron plugin.

    Cheers Dirk   

    Attached files:  Bildschirm­foto 2022-10-28 um 12.14.17.png

  •  854
    Neuron replied

    Hi,

    Please go to Dashboard and check if you see there the Neuron settings, if not, then it means that you're missing the Elementor plugin, so please make sure you've installed it also.

    The license can be activated by going to Dashboard > Neuron > License.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards