Okay
  Public Ticket #3114137
Support Issues pending for a long time
Open

Comments

  • Vassilis1978 started the conversation

    Hi,

    I am facing many support issues for quite a few months now... and i think it is time that you address them at last, please!

    The latest issue is that i cannot post to my pending tickets as there is a sign that my support has expired, although i recently renew it, and i still have 5 months left!

    1) Regarding the tickets themselves the first is PRIVATE TICKET #2993362 which started at March and still no real asnwer/solution, despite that you keep saying that you are looking into that.

    2) The second one is  PUBLIC TICKET #3063799 which started at June and still going...

    Both issues are not something hard to solve, as i think, they just need someone to really look into them and try to fix them. As my site is live, both issues are very important for my site and bussiness operation, hence i kindly request for one more time to fix them!

    Waiting for your positive response.


  •  628
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.0
    Neuron Core Plugin 1.2.9

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards

  • Vassilis1978 replied

    Hi,

    Please don't serve me that ready made answer for issues with such long conversation already taken place... It is self-evident that i have already be given this answer and that i have already been running the latest updates.

    Therefore i would like someone to really look into the technical issues i am referring to!

  • mishrenee replied

    Hi, I've read all the tickets, comments on the theme forest page, and tried all the solutions provided, and I am also still having this issue. 

    I have the latest Arkhitekton Theme installed, Neuron 1.2.9, Elementor Pro 3.7.5 & Elementor 3.7.4 installed.  The error log points to a conflict with Slider Revolution, and when I disable that and revert the Elementor version, I can get the Elementor editing panel working again.  But it means I lose the sliders on the pages I need to edit (eg. my home page).

    I don't understand how this has been a continuing issue since the update in May (or even before?) and that it hasn't been resolved, when it's related to compatibility with plugins the theme has packaged with it. 

    *Adding to this thread as it seems no point starting a new thread, and like so many others - it is not fair to expect users to pay for extended support, when the issues were caused simply by your product updates.

    Thanks, looking forward to a proper solution soon.

  •  628
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards

  •   Vassilis1978 replied privately
  • Vassilis1978 replied

    Hi,

    Nothing yet??

  • Vassilis1978 replied

    Hi 

    I have issues pending for a long time. Is it possible to look into them???

  •  628
    Neuron replied

    Hi,

    I'm really sorry for the late reply, somehow your ticket was marked as solved.

    I'll log into your site now and check the issue, just wanted to give you a short response until I came back with anything.

    Feel free to ask for anything you need.

    Kind Regards

  • Vassilis1978 replied

    Hi, 

    Just managed somehow to unstuck 404 page and make it get the right header and footer.

    So our remaining issue is in the Search Results Page not getting the right footer, which is our template footer (K Footer). So please look into that.

  • Vassilis1978 replied

    Hi,

    We got an e-mail from you with a reply - that strangely don't see here - saying:

    "Hi,

    The footer and the header are displaying alright on the search page, please take a look at the attached screenshot.

    - https://ibb.co/XsfKkPf

    Feel free to ask for anything you need.

    Kind Regards"

    I am afraid your observation is false. The page is loading the elementor Header (K Header) and its Menu section (K Menu) but not the elementor Footer -titled "K Footer' - which is loaded in all the other pages!

    You can verify it easily in the screenshot you sent. 

    The Search Results page is loading only the theme's  defualt footer or some kind of it.

    So, this is the issue needs fixing.

    Awaiting for your response.


  •  628
    Neuron replied

    Hi,

    We've just fixed that issue, please take a look at your site now.

    - https://ibb.co/3WbtpJ1

    Feel free to ask for anything you need.

    Kind Regards

  • Vassilis1978 replied

    Hi,

    Just checked it.

    Thank you.

  •  628
    Neuron replied

    You’re welcome anytime, feel free to ask for anything you need.

    Also, we do really apologise and feel sorry about what has been going on with your ticket, we can promise that it won’t happen ever again.

    Warmest Regards