Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

André Access to template elementsClosed   Bifrost - Simple Portfolio WordPress Theme   Updated February 2, 2023 at 10:27am   2 Most recent comment from Neuron:Hi Andre,All of the pages are editable with Elementor, so you have to open the pages on Elementor's editor and you can change all the text and images.Feel free to ask for anything you need.Kind  ... Vincent Abrams Can't upload theme. Missing CssClosed   Ellada - Elegant Photography Theme   Updated February 1, 2023 at 11:03pm   3 Most recent comment from Neuron:Hi Vincent,I'm sorry for the late reply,Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Gio89 MONEY REFUNDClosed   Floona - Minimal Photography Theme   Updated February 1, 2023 at 10:29pm   2 Most recent comment from Neuron:Hi @Gio89,We've already responded to another ticket from you, please take a look at it.Feel free to ask for anything you need.Kind Regards rodrodenico I cant activate my license NeuronClosed   Amina — Beauty and Skincare Shop   Updated February 1, 2023 at 12:02am   4 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... rodrodenico Problem when installe neuron builderClosed   Amina — Beauty and Skincare Shop   Updated January 31, 2023 at 11:43pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards artesdesign Can't update Neuron Builder pluginClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 10:25pm   10 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... Oliver Butler FontClosed   Merope - Photography WordPress Theme   Updated January 30, 2023 at 3:24pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Frontism Media Gallery widgetClosed   Akko - Portfolio WordPress Theme   Updated January 30, 2023 at 3:22pm   4 Most recent comment from Neuron:Hi Masoud,I am very sorry for the late reply, we were not working on the weekend.The link has expired, can you please create a new user for me using our email: [email protected] free to ask f ... Vassilis1978 Support Issues pending for a long timeClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated January 30, 2023 at 9:40am   14 Most recent comment from Neuron:You’re welcome anytime, feel free to ask for anything you need.Also, we do really apologise and feel sorry about what has been going on with your ticket, we can promise that it won’t happen ever a ... Emmanuel Portfolio Item MasonryClosed   Proton - Minimal Portfolio Theme   Updated January 30, 2023 at 9:28am   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.With the wp-admin, I meant the login credentials (username and password), you can also create a user for me using our email: i ... malaure Demo import not workingClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 9:27am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need Kind Regards, NeuronThemes bigboytany Latest Work Loading SlowClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 12:20am   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... Sylah Installation problemsClosed   Ellada - Elegant Photography Theme   Updated January 29, 2023 at 11:41pm   15 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Sophia BeschwerdeClosed   Amartha - Modern Elementor WooCommerce Theme   Updated January 29, 2023 at 11:36pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. If you have already decided not to use the Amartha, sure we'll accept a refund request, hope in the future our paths wi ... soulrider911 Blog Templates not workingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated January 29, 2023 at 11:11pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards