Public Tickets
Olcay
Install themeClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated March 2, 2023 at 10:40am
4
Most recent comment from Neuron:Hi,But we're seeing that you haven't added any license key on the field, can you please attach the license there so I can add it at Dashboard > Neuron > License?- https://prnt.sc/qQy5xgLZ ...
Dunja
installation fails -due to missing stylesheet.cssClosed
Ellada - Elegant Photography Theme
Updated March 2, 2023 at 9:09am
2
Most recent comment from Neuron:Hi Dunja,
Please take a look at the following article on how to solve the issue.
- https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Feel free ...
Skrimbag
Unresponsive Parent Menu ItemClosed
Floona - Minimal Photography Theme
Updated February 28, 2023 at 10:03am
11
Most recent comment from Neuron:Hi Skrimbag,
I am very sorry for the late reply, the ticket was marked as solved.Can you please try to clear the cache of your browser, or test it on another device, I've just checked it and ever ...
lizakoxart
Issue Importing DemoClosed
Manila - Portfolio WordPress Theme
Updated February 27, 2023 at 11:15pm
9
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.The demos you're seeing in the video tutorial are of another theme of ours (Kaon theme), so in the Manila theme, all the ...
Elena Diana
It fails to activate neuronClosed
Travelosophy — A New Point of View
Updated February 27, 2023 at 11:11pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
donsonny
General problemsClosed
Bifrost - Simple Portfolio WordPress Theme
Updated February 27, 2023 at 10:33pm
32
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at your site as the menu is working now.Feel free to ask for anything you need.
Kind Regards
dajceinfo
fail to activate the themeClosed
Akko - Portfolio WordPress Theme
Updated February 26, 2023 at 10:59pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.Please make sure you've installed the Neuron Builder and Elementor plugins, and then you'll have the Neuron options ...
Skrimbag
Duplicated hamburger menuClosed
Floona - Minimal Photography Theme
Updated February 26, 2023 at 10:53pm
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anyt ...
Brian Hammett (Neuron)
LicenseClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated February 23, 2023 at 3:07pm
19
Most recent comment from Neuron:Hi Brian,I'm seeing that you've already imported the Dotech demo, do you still need help with anything?- https://prnt.sc/0oP0uJJHwT5M Feel free to ask for anything you needKind Regards
wikihumanitarian
MenuClosed
Bifrost - Simple Portfolio WordPress Theme
Updated February 23, 2023 at 3:03pm
11
Most recent comment from Neuron:Hi,I've just reset your site and re-imported the demo data, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regards
dicuero
Single product pageClosed
Lilium - Modern WooCommerce Theme
Updated February 23, 2023 at 1:28pm
2
Most recent comment from Neuron:Hi,The wp-admin is not working, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards
lanevera
Fatal errorClosed
Hikone - Minimal Portfolio WordPress Theme
Updated February 23, 2023 at 1:25pm
13
Most recent comment from Neuron:Hi,
If you have already decided not to use the Hikone theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Fe ...
williamseit
Demo Pages Not Displaying Once InstalledClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated February 23, 2023 at 12:38pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Tom
unable to install themeClosed
Merope - Photography WordPress Theme
Updated February 22, 2023 at 1:40pm
2
Most recent comment from Neuron:Hi Tom.We're really sorry for that, I've just asked the team once again to accept your refund.Kind Regards
campaignersnetwork
Unable to Install ThemeClosed
Hikone - Minimal Portfolio WordPress Theme
Updated February 21, 2023 at 6:26pm
6
Most recent comment from Neuron:Thanks a lot