Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

mortezaeem not active themeClosed   Asteria - Creative Portfolio WordPress Theme   Updated November 2, 2022 at 1:31pm   4 Most recent comment from Neuron:Hi, If you have already decided not to use the Asteria Theme, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Fe ... Oleptika Problem to install Neuron BuilderClosed   Amina — Beauty and Skincare Shop   Updated November 1, 2022 at 11:43pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes estelleromeo License verificationClosed   Ginea - Modern WooCommerce Theme   Updated November 1, 2022 at 3:36pm   12 Most recent comment from Neuron:Hi, We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in o ... Nikoleta Neuron Core / Builder not working / breaking the siteClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 1, 2022 at 11:59am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Robert Prado Portfolio LinksClosed   Floona - Minimal Photography Theme   Updated November 1, 2022 at 10:22am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Craig Hero BannerClosed   Minimo - Portfolio & Agency WordPress Themes   Updated October 31, 2022 at 9:52pm   3 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes edwinspaink fatal errorClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated October 31, 2022 at 7:18pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Mulbah Media Theme Broke DownClosed   Akko - Portfolio WordPress Theme   Updated October 31, 2022 at 2:36pm   2 Most recent comment from Neuron:Hi Joel,I saw that you were missing the Neuron Builder plugin, so I've just installed it on your site, now can you please take a look at the following video tutorial on activating the License? V ... cismith Neuron BuilderClosed   Akko - Portfolio WordPress Theme   Updated October 31, 2022 at 7:57am   5 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-qnaxxMzmvx Feel free to ask fo ... samscde Licence Check not working!!Closed   Asteria - Creative Portfolio WordPress Theme   Updated October 31, 2022 at 6:15am   4 Most recent comment from Neuron:Hi,I've just fixed the issue, please take a look at your site now.Feel free to ask for anything you need.Kind Regards jaimeafanador Error importing demoClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated October 28, 2022 at 1:57pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dirksperling_ Neurom Dashboard not showing in WPClosed   Floona - Minimal Photography Theme   Updated October 28, 2022 at 10:17am   4 Most recent comment from Neuron:Hi,Please go to Dashboard and check if you see there the Neuron settings, if not, then it means that you're missing the Elementor plugin, so please make sure you've installed it also.The lic ... cismith Demo importingClosed   Akko - Portfolio WordPress Theme   Updated October 28, 2022 at 10:14am   4 Most recent comment from Neuron:Hi,It seems that you're also missing the Elementor plugin, which is required by the theme, so please install it.Feel free to ask for anything you need.Kind Regards wojciech127 problem with neuron core pluginClosed   Bifrost - Simple Portfolio WordPress Theme   Updated October 27, 2022 at 11:54am   4 Most recent comment from Neuron:Hi,I saw that somehow you have installed the Neuron Builder plugin (probably you got it in another ticket that we sent to other clients).- https://ibb.co/86Zf6KNThe problem is that the Neuron Build ... MINGLE PROD activation licenceClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 27, 2022 at 10:51am   2 Most recent comment from Neuron:Hi,I'm seeing from the attached screenshot that you're missing the Neuron Builder plugin. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboa ...