Okay
  Public Ticket #3332692
Issue with theme
Closed

Comments

  • Leo started the conversation

    First of all after installing the plugins in the setup process i get: 
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I don't know why i have the compatible version of Wordpress.
    The theme get's installed but the mobile responsiveness is not responsive at all, see attached file. Also when i try to change product page layout in Elementor everything gets fucked up, see attached file.

    Please help me!

    Attached files:  IMG_2136.PNG
      product page.jpg

  •  867
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Leo replied privately
  •   Leo replied privately
  •   Leo replied privately
  •   Neuron replied privately
  •   Leo replied privately
  •  867
    Neuron replied

    Hi Leo,

    I've just fixed the issue, please take a look at your site now.

    Feel free to ask for anything you need.

    Kind Regard


  • Leo replied

    I still have issues.

    On mobile none of the carousels are working.
    I only see the first 2 products and when i scroll to the left to see the others in the carousel it just goes blank like there is no more products showing?

    Same with the instagram on mobile when i scroll the carousel it just shows nothing.

    I have tried to get this product page, but does not work. (I don't see it in the blocks in elementor where the other layouts are?) https://neuronthemes.com/ginea/product/pink-floral-dress/

    Also on homepage & featured products i need to spam click the product to redirect to the product page?
    On your theme demo page it's just one click?

  • Leo replied

    I really need to get fixed so please let me know as soon as possible!

  •  867
    Neuron replied

    Hi Leo,

    I've just fixed the issue, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • Leo replied

    Hey,


    I can't see that you have done anything more than that my menu have got a dot in the start of the sentence.

    Carousel still have the same issue on mobile that only the 2 first products show and when you drag to the left it just goes blank. Product page is also not updated and i can't update it to the one in your demo (https://neuronthemes.com/ginea/product/pink-floral-dress/). Only thing i can see is fixed is the click issue 

    Attached files:  mn.jpg
      IMG_2311.PNG
      IMG_2312.PNG

  •   Leo replied privately
  •  867
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • leo253 replied

    Now the website don't work at all.
    I uploaded the latest.

  •   Leo replied privately
  •  867
    Neuron replied

    Hi,

    I can't reach your site, can you please take a look at your site now?

    https://prnt.sc/qdFOrgANPzF0

    Feel free to ask for anything you need.

    Kind Regards