I have a problem with the Neuron Contact Form in Elementor, Floona Theme. It seems that the contact form correctly works, but as soon as I add an acceptance checkbox it says 'an error occured' and it doesn't work. Of course I need to add this button because it is essential for privacy policy.
Here's a screenshot of the problem (I deleted my email but I entered it).
Do you have any solutions? Thank you very much. Jessica
it seems it doesn't work with the 'acceptance' checkbox. The contact form I used has only a checkbox which is not mandatory for privacy. Please try with the newsletter form in the homepage, as I would like to use acceptance box as required.
I changed the acceptance checkbox with normal checkbox on elementor. However, it still doesn't work with acceptance. If you want, you could test this creating a module on a new sample page on my website to check if it works.
Hello,
I have a problem with the Neuron Contact Form in Elementor, Floona Theme. It seems that the contact form correctly works, but as soon as I add an acceptance checkbox it says 'an error occured' and it doesn't work. Of course I need to add this button because it is essential for privacy policy.
Here's a screenshot of the problem (I deleted my email but I entered it).
Do you have any solutions?
Thank you very much.
Jessica
Attached files: Screenshot 2023-03-03 112338.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Have you managed to solve it, I've just checked the Contact page, and the form was sent successfully.
- https://prnt.sc/ZUz74MCTY0Ni
Feel free to ask for anything you need.
Kind Regards
Hello,
it seems it doesn't work with the 'acceptance' checkbox. The contact form I used has only a checkbox which is not mandatory for privacy. Please try with the newsletter form in the homepage, as I would like to use acceptance box as required.
Thank you,
Jessica
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The wp-admin is not working anymore, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hello,
I changed the acceptance checkbox with normal checkbox on elementor. However, it still doesn't work with acceptance. If you want, you could test this creating a module on a new sample page on my website to check if it works.
Thank you
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just tested it on your site and everything worked alright, please take a look at it yourself.
- https://prnt.sc/c8vcqQGUgVSp
- https://www.jessicaraddino.it/sample-page-2/
Feel free to ask for anything you need.
Kind Regards
Hi, thanks for your help.
Jessica
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThmes