Okay
  Public Ticket #3374330
Preview ok, online ko
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Comments

  • ideasworkshop started the conversation

    Why is that I can see a post and portfolio carousel in the preview, but online it's hidden?

    Can you help me solve the issue?

    Moreover, I'd like to know if there are some more convenient plugin versions to be installed, given that you don't update the theme since last year. I thought that the very latest versions of WP and core plugins (such as Elementor) could not be the more appropriate to work with an old theme.

    Attached files:  Schermata 2023-05-19 alle 18.31.14.png
      Schermata 2023-05-19 alle 18.31.09.png

  • ideasworkshop replied

    If it can be of any help, I tried deleting the section and the post carousel and I re-created it back.

    It showed on the frontend the very first time I opened it, then now it's invisible again (but it shows in the code)

  •  867
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • ideasworkshop replied

    I solved it reverting back to a previous WordPress version. But if I update to 6.2.2 it stops working, even if I bought a new license of the theme two days ago.

    Not very kind of the brand new purchase...

  •  867
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.0
    Neuron Core Plugin 1.2.9

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  •   ideasworkshop replied privately
  • ideasworkshop replied

    I think you solved it. Thanks a lot

  • ideasworkshop replied

    I see that the last theme update is dated one year ago. Why is that? Are you planning not to update it any more?

  •  867
    Neuron replied

    Hi,

    Very glad to know.

    We update the theme time by time, when there are features to add or compatibility/bug fixes, so right now, everything works alright in the theme, but for sure there will be future updates.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, NeuronThemes