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Public Tickets

Gilbert Update Neuron BuilderClosed   Merope - Photography WordPress Theme   Updated September 15, 2021 at 3:21pm   6 Most recent comment from Neuron:Hi Gilbert,I've just updated the Neuron Builder plugin to the latest version on your website.Feel free to ask for anything you need.Kind Regards Sinan Mega MenuClosed   Amina — Beauty and Skincare Shop   Updated September 15, 2021 at 11:43am   2 Most recent comment from Neuron:Hi Sinan,The mega menu is created as a template then it is called in the Menu, so you have to go to Dashboard > Saved Templates > Section and search for "Shop (Mega Menu)".You can also take a look at ... Amber Waugaman can't see menuClosed   Centaurus - Creative Multipurpose WordPress Theme   Updated September 15, 2021 at 7:48am   4 Most recent comment from Neuron:Hi Amber,I saw that you're using the light header template, so I've chosen the dark header template and now everything is alright.Feel free to ask for anything you need.Kind Regards Amber Waugaman where to change header imageClosed   Centaurus - Creative Multipurpose WordPress Theme   Updated September 15, 2021 at 7:37am   4 Most recent comment from Neuron:Hi, If you want to use a different hero title for a specific page, you can do it by going to the Page Settings > Hero > Title, at the title option set it to Custom Title and then a field will appear ... jplopeszamonelo doubt to import templetClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 15, 2021 at 7:26am   2 Most recent comment from Neuron:Hi,Did you mean two Kaon demos, if so, then yes, you can import as many demos from the Kaon theme as you want, but if you need only a specific page from a demo, you can tell us and we can send it to y ... thewebstylist How can I get the portfolio Header image(s) to showClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 14, 2021 at 7:37am   9 Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look at it, please make sure to click on private reply.Feel free to ask for anything you need.Kind Regards Sinan License Verification ErrorClosed   Amina — Beauty and Skincare Shop   Updated September 14, 2021 at 7:34am   6 Most recent comment from Neuron:Hi Sinan, It was an update that we've released yesterday, so we'll include it on all the themes that are made with Neuron Builder, thanks for the suggestion. If you need further help, pleas ... Juneed Elementor works slowClosed   Amartha - Modern Elementor WooCommerce Theme   Updated September 14, 2021 at 6:59am   2 Most recent comment from Neuron:Hi,Can you please check the following article on how to fix it?- https://elementor.com/help/changes-dont-appear-online/Please let me know if you need further help.Feel free to ask for anything you ne ... chloeJh How to edit the interactive link demo?Closed   Otivar - Portfolio Theme for Creatives   Updated September 14, 2021 at 6:52am   18 Most recent comment from Neuron:Hi,1) The items that are currently displaying on the Interactive Links homepage are portfolio items, so if you want that the "Portfolio" item to send you to the "Simple Portfolio" demo page, you hav ... Wisdomrt theme is stuck in demoClosed   Ginea - Modern WooCommerce Theme   Updated September 13, 2021 at 7:12am   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.In our {Thenetheme (especially in our themes that are made via the Neuron Builder) we don't have custom theme options tha ... LeRoi3 Can't verifyClosed   Otivar - Portfolio Theme for Creatives   Updated September 11, 2021 at 9:22pm   14 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Pilar Terrón López headerClosed   Amartha - Modern Elementor WooCommerce Theme   Updated September 10, 2021 at 3:50pm   2 Most recent comment from Neuron:Hi,Unfortunately, I can't reach your website because of the coming soon mode, so can you please provide me with your wp-admin, I will have a quick look to see what's going on?Feel free to as ... meanranya Problem with appearanceClosed   Proton - Minimal Portfolio Theme   Updated September 10, 2021 at 1:02pm   17 Most recent comment from Neuron:Hi,Sorry for the late reply, somehow I missed your ticket.I've set the permalinks to post name by going to Settings > Permalinks, and now everything is alright.Feel free to ask for anything you n ... Lalo Ortega Activate Neuron BuilderClosed   Merope - Photography WordPress Theme   Updated September 10, 2021 at 7:15am   6 Most recent comment from Neuron:Hi,We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate i ... abhijeetkrishna Activating Neuron Builder Plugin causes 'critical error in Wordpress Installation' errorClosed   Merope - Photography WordPress Theme   Updated September 8, 2021 at 7:07am   3 Most recent comment from Neuron:Hi,So the issue is gone now, right?If it shows again, you can attach a screenshot of it, and we'll fix that issue immediately.Feel free to ask for anything you need.Kind Regards