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Public Tickets

Juneed Child theme is not installingClosed   Amartha - Modern Elementor WooCommerce Theme   Updated December 13, 2021 at 1:18pm   3 Most recent comment from Neuron:Hi Juneed,I am very sorry for the late reply, we were not working on the weekend.Very glad to knowIf you need further help, please let us know.Warmest Regards,NeuronThemes RaulLopezLena URL Random redirectClosed   Ginea - Modern WooCommerce Theme   Updated December 10, 2021 at 11:20pm   4 Most recent comment from Neuron:Hi Raul,When you open on Elementor's editor any of these products that are redirecting, you can see a text that tells you that this product is redirected, so to remove the redirect link you have ... Petra Stegmaier Display of the themeClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 10, 2021 at 11:07pm   4 Most recent comment from Neuron:Hi Petra,I've logged into your website via the wp-admin that you've attached on another ticket, and I've added the following code at Appearance > Customize > Additional CSS for the mo ... JessicaSlk Problem installing themeClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 8, 2021 at 10:51pm   10 Most recent comment from Neuron:Hi @JessicaSlk, I've just reset your website to import the demo with images included, but I'm facing an error( Error 400), so can you please take a look at the following article on how to so ... Denver Header and Title tagsClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 8, 2021 at 2:16pm   4 Most recent comment from Neuron:Hi Denver,In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assi ... Juneed Child theme is not installingClosed   Amartha - Modern Elementor WooCommerce Theme   Updated December 7, 2021 at 10:19pm   7 Most recent comment from Neuron:Hi Juneed,As you can see, the reply when you've sent the wp-admin is marked as a private reply, so no one else can view it except you and the support team, and since the support team hasn't ... Eka Slider Revolution in mobile pageClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated December 7, 2021 at 5:16pm   7 Most recent comment from Neuron:Very glad to knowFeel free to ask for anything you need.Kind Regards adrianlevinenvato Website not loading, theme issueClosed   Dendrite - Creative Portfolio Theme   Updated December 7, 2021 at 4:50pm   2 Most recent comment from Neuron:Hi @adrianlevinenvato,Please make sure that you're running the latest version of the Dendrite theme. Dendrite Theme Version 1.2.9 You can update the theme directly on your dashboard, via the plu ... Karsten Responsive ImagesClosed   Proton - Minimal Portfolio Theme   Updated December 7, 2021 at 2:43pm   2 Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards ChristopherLangas RefundClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 6, 2021 at 2:32pm   4 Most recent comment from Neuron:Hi,We'll accept the refund as soon as possible.Warmest Regards,NeuronThemes simonas_ Woocommerce product pageClosed   Amina — Beauty and Skincare Shop   Updated December 6, 2021 at 2:15pm   4 Most recent comment from Neuron:Hi @simonas_,I've just fixed that template by going to Dashboard > Elementor > Settings, and at the post types that are editable with Elementor, I've chosen product as well.https://nordwhit ... KristinaGuogyte ElementorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 6, 2021 at 1:52pm   2 Most recent comment from Neuron:Hi Kristina,I am very sorry for the late reply, we were not working on the weekend.Neuron Themes is fully compatible with Elementor the free and the pro version. The decision will be up to you to make ... Juneed Issues with installing child themeClosed   Amartha - Modern Elementor WooCommerce Theme   Updated December 6, 2021 at 1:50pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anythi ... Tornike Pirtakhia webpageClosed   Amina — Beauty and Skincare Shop   Updated December 3, 2021 at 4:26pm   49 Most recent comment from Neuron:Hi Tornike,I've just fixed that, please take a look at it.- https://ibb.co/k1gGmrHFeel free to ask for anything you need.Kind Regards xiboxo change logo headerClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated December 2, 2021 at 8:13pm   5 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes