Public Tickets
Andrea Balzano
Editing the templateClosed
Torfa - Multi-Concept Agency Theme
Updated October 28, 2021 at 12:43pm
76
Most recent comment from Neuron:Hi Andrea,Have you found anything, is the site loading alright now?Feel free to ask for anything you need.Kind Regards
rubyanne2000
update plugin WPBakery Page BuilderClosed
Proton - Minimal Portfolio Theme
Updated October 27, 2021 at 3:01pm
4
Most recent comment from Neuron:Hi,You can simply update the plugin by deleting the old version that you already have and installing the new one by going to Plugins > Add New > Upload Plugin and uploading the zip file of the plugin ...
OraLaboraStudio
PortfolioClosed
Otivar - Portfolio Theme for Creatives
Updated October 27, 2021 at 12:23pm
8
Most recent comment from Neuron:Thanks for understanding, as we have lots of work to do, we'll fix it as soon as possible.
Warmest Regards,NeuronThemes
artesdesign
Problems with links in portfolioClosed
Otivar - Portfolio Theme for Creatives
Updated October 26, 2021 at 9:21pm
5
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
a-fiqster323
Fail To Import DemoClosed
Bifrost - Simple Portfolio WordPress Theme
Updated October 26, 2021 at 12:28pm
13
Most recent comment from Neuron:hi,I'm so sorry for the late reply, somehow I missed your ticket.I'm not finding any button that has an underline on hover, can you please attach a screenshot of it, anyway, can you please a ...
Jonathan
logoClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 25, 2021 at 1:41pm
2
Most recent comment from Neuron:Hi Jonathan,I am very sorry for the late reply, we were not working on the weekend.You can check the following video tutorial on how to edit the responsive header template.Please let me know if this h ...
Sunnyzhang
No page templates and materials, can’t activate the theme with the purchase codeClosed
Otivar - Portfolio Theme for Creatives
Updated October 21, 2021 at 7:22pm
2
Most recent comment from Neuron:Hi,I've just responded to another ticket that you've created about this issue, so we can continue to help you from there.Feel free to ask for anything you need.Kind Regards
Cecilia Pelosi
License VerificationClosed
Otivar - Portfolio Theme for Creatives
Updated October 21, 2021 at 7:19pm
6
Most recent comment from Neuron:Hi Cecilia,I've just updated the Neuron Builder plugin on your site and now the license is activated.Feel free to ask for anything you need.Kidn Regards
Sunnyzhang
No page templates and materials, can’t activate the theme with the purchase codeClosed
Otivar - Portfolio Theme for Creatives
Updated October 21, 2021 at 7:16pm
2
Most recent comment from Neuron:Hi,Can you please take a look at the following video on how to activate the Neuron Builder plugin?Feel free to ask for anything you need.Kind Regards
Isaiah
My menu on mobile is not showing up but shows up on Desktop and TabletClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated October 21, 2021 at 7:05pm
2
Most recent comment from Neuron:Hi Isaiah,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards
Naïma Underwood
Portfolio thumbnailsClosed
Kyoto - Innovative Portfolio Theme for Creatives
Updated October 21, 2021 at 11:13am
4
Most recent comment from Neuron:Hi,If you are using thumbnail sizer after finishing the posts, you have to regenerate their thumbnails, follow the instructions below to regenerate thumbnails.
Install the plugin Regenerate Thumbnail ...
whittakerbianca
Site BackgroundClosed
Kyoto - Innovative Portfolio Theme for Creatives
Updated October 20, 2021 at 12:10pm
2
Most recent comment from Neuron:Hi,
We can change the site background color by going to Appearance > Customize > Style, or by adding the following code at Appearance > Customize > Additional CSS.
body {
background-color: blue ! ...
artesdesign
Portfolio picture height controlClosed
Otivar - Portfolio Theme for Creatives
Updated October 20, 2021 at 12:00pm
7
Most recent comment from Neuron:Glad to knowYou're welcome anytime, feel free to ask for anything you need.Kind Regards
Anna Sekunda
Slider - next/prevClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated October 20, 2021 at 11:58am
4
Most recent comment from Neuron:You're welcome anytime.Feel free to ask for anything you need.Kind Regards
gmashworth
PortfolioClosed
Proton - Minimal Portfolio Theme
Updated October 20, 2021 at 11:58am
2
Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards