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Public Tickets

andimartini Theme installation!Closed   Kotona - Software and App Landing   Updated March 23, 2022 at 10:31pm   15 Most recent comment from Neuron:Hi,Okay, but please let me know if you still need help on anything.Feel free to ask for anything you need.Kind Regards jthiboutot Server errorClosed   Kotona - Software and App Landing   Updated March 23, 2022 at 7:37pm   12 Most recent comment from Neuron:Hi,This is so strange, we'll take a deep look into this to check why it's happening, we've never faced this issue before, so this doesn't seem like something to be related to the t ... mitekmalta Issue RefundClosed   Travelosophy — A New Point of View   Updated March 23, 2022 at 2:24pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes laia029 License verification bugClosed   Travelosophy — A New Point of View   Updated March 22, 2022 at 10:04pm   6 Most recent comment from Neuron:Hi, If you have already decided not to use the Travelosophy, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Fee ... Violette demo theme installClosed   Amartha - Modern Elementor WooCommerce Theme   Updated March 22, 2022 at 9:18pm   2 Most recent comment from Neuron:Hi, It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file. - https://neuronthemes.com/"theme-name"/demo-importe ... Violette Neuron CoreClosed   Amartha - Modern Elementor WooCommerce Theme   Updated March 21, 2022 at 10:55pm   2 Most recent comment from Neuron:Hi Violette,You can install the Neuron Core plugin by going to Dashboard > Appearance > Install Plugins, it's already included in the package.Feel free to ask for anything you need.Kind Regards alexandrefourrier activation problem, error pageClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 21, 2022 at 10:52pm   4 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards vestafresh Neuron plug-in issuesClosed   Manila - Portfolio WordPress Theme   Updated March 21, 2022 at 6:47pm   2 Most recent comment from Neuron:Hi,We've just responded to another ticket of yours about this issue.Feel free to ask for anything you need.Kind Regards nateslaughter Murray How to verify licenseClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 21, 2022 at 6:26pm   6 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards LeanSeemann Cant activate the neuron pluginClosed   Kotona - Software and App Landing   Updated March 21, 2022 at 6:26pm   5 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards Joyce Can't Activate Neuron BuilderClosed   Otivar - Portfolio Theme for Creatives   Updated March 21, 2022 at 6:26pm   11 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards pluviosejudith License verification issueClosed   Amina — Beauty and Skincare Shop   Updated March 21, 2022 at 6:26pm   5 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards Sharon License VerificationClosed   Travelosophy — A New Point of View   Updated March 21, 2022 at 3:50pm   24 Most recent comment from Neuron:Hi @andimartini,This probably has to do with the version of the Neuron Builder plugin that you're having, so please make sure that you're running the latest version, which is v.1.0.5.1 Pleas ... waikikiplease Problems with license VerificationClosed   Manila - Portfolio WordPress Theme   Updated March 21, 2022 at 11:33am   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards,  NeuronThemes parade-studio Disable breadcrumbs on pageClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 18, 2022 at 11:23pm   6 Most recent comment from Neuron:Hi,The wp-admin is not working, can you please take a look at it?- https://ibb.co/6nhbjdHFeel free to ask for anything you need.Kind Regards