Public Tickets
Silentzealot
3. The numbers above the tabs in the menuClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated January 2, 2021 at 6:46pm
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we're on holiday until 4 of January, please expect a delay in the replies. Happy holidays, we wish you all the best in 2022.Please open the header template ...
B_Francoeur
Can't import demos or templatesClosed
Bifrost - Simple Portfolio WordPress Theme
Updated January 11, 2022 at 8:56pm
3
Most recent comment from Neuron:Hi Brian,Have you managed to solve it, we haven't heard from you for more than a week now.Feel free to ask for anything you need.Kind Regards
deboniliss
error 503Closed
Bifrost - Simple Portfolio WordPress Theme
Updated December 30, 2021 at 8:27pm
6
Most recent comment from Neuron:Hi,Sorry for the late reply,As I've told you before I've already imported all of the Bifrost theme demo pages including the Metrol Portfolio page, so please go to Dashboard > Pages > All Pag ...
welchze
Menu Disappears When ResizedClosed
Proton - Minimal Portfolio Theme
Updated December 28, 2021 at 10:19pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we're on holiday until 4 of January, please expect a delay in the replies. Happy holidays, we wish you all the best in 2022
Can you please provide me with ...
Juneed
My content is gone (SOS)!Closed
Amartha - Modern Elementor WooCommerce Theme
Updated December 23, 2021 at 11:00pm
3
Most recent comment from Neuron:Very Glad to know that you've managed to solve it.Feel free to ask for anything you need.Merry Christmas🎉🙂
Cecilia Pelosi
mobile portfolio linkClosed
Otivar - Portfolio Theme for Creatives
Updated December 23, 2021 at 3:14pm
6
Most recent comment from Neuron:Hi Cecilia,I saw that there was some code added to change the font size for the mobile mode, so please go to the Interactive Links element > Advanced Tab > Custom CSS, and change the font size as you ...
welchze
Enabling Creative BlogClosed
Proton - Minimal Portfolio Theme
Updated December 22, 2021 at 5:01pm
3
Most recent comment from Neuron:Hi,Very glad to know that you've managed to solve itFeel free to ask for anything you need.Kind Regards
Rostyslav
HomeClosed
Merope - Photography WordPress Theme
Updated December 22, 2021 at 5:00pm
2
Most recent comment from Neuron:Hi RM,Can you please check the following article on how to change the font for the entire site?- https://elementor.com/help/global-fonts/Feel free to ask for anything you need.Kind Regards
Juneed
Child theme not workinClosed
Amartha - Modern Elementor WooCommerce Theme
Updated December 22, 2021 at 3:34pm
5
Most recent comment from Neuron:Hi,I'm so sorry for the late reply, we're having lots of tickets, and somehow I've missed yours.I'm seeing that the header and footer are displaying alright now, but if it happens ...
Angela
One click demo import problemClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 22, 2021 at 2:11pm
5
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
rikenbakori
Elementor ErrorClosed
Otivar - Portfolio Theme for Creatives
Updated December 22, 2021 at 1:45pm
7
Most recent comment from Neuron:Hi @rikenbakori,I'm so sorry for the late reply,I've just logged into your website and I've updated the Neuron Builder plugin to the latest version, so now the issue is gone.Feel free t ...
lemonadv
Problem with Mobile verisonClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 20, 2021 at 10:29pm
2
Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards
Juneed
My footer (elementor) not working (the childtheme)Closed
Amartha - Modern Elementor WooCommerce Theme
Updated December 20, 2021 at 10:13pm
3
Most recent comment from Neuron:Hi Juneed,I am very sorry for the late reply, we were not working on the weekend.We've already responded to another ticket by you about this case, so can we continue to talk there.Feel free to as ...
BarbaraIC
integración de JetSmartFiltersClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 20, 2021 at 7:45pm
4
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please try out the following plugin, we've tested it and it seemed to be compatible with the theme.- https://wor ...
Webdesign etc.
Where to choose shop product type layoutClosed
Amina — Beauty and Skincare Shop
Updated December 20, 2021 at 1:57pm
16
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Merry Christmas! Wishing you all the ...