Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Shane Waugh Site bits not working on latest updateClosed   Bifrost - Simple Portfolio WordPress Theme   Updated April 4, 2022 at 1:05pm   6 Most recent comment from Neuron:Hi Shane,I am very sorry for the late reply, we were not working on the weekend.We're going to release an update of the Neuron Core plugin today that will fix the issue, I'll let you know fo ... JoseGraphic Blog list like MondriaanClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated April 4, 2022 at 9:24am   2 Most recent comment from Neuron:Hi JoseGraphic,I am very sorry for the late reply, we were not working on the weekend.You can do it via the Interactive Post element, but have you imported the Mondrian Demo?If so, then you can find i ... Gonçalves Display problem in some web browsersClosed   Bifrost - Simple Portfolio WordPress Theme   Updated April 1, 2022 at 5:29pm   5 Most recent comment from Neuron:Hi,Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin. Bifrost Theme Version 2.2.2 Neuron Core Plugin 2.1.6 You can update the theme directly on ... Miguel Coutinho HeaderClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 31, 2022 at 5:20pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes jthiboutot Theme installationClosed   Kotona - Software and App Landing   Updated March 31, 2022 at 4:55pm   6 Most recent comment from Neuron:Hi,I've attached the Neuron Builder plugin, so please install it by going to Dashboard > Plugins > Add New > Upload Plugin.Feel free to ask for anything you need.Kind Regards paulg70 Installation/Activation issueClosed   Kotona - Software and App Landing   Updated March 30, 2022 at 7:25pm   4 Most recent comment from Neuron:Hi,1) About the license activation, we've helped both of you with activating it. 2) In our Kotona theme (especially in our themes that are made via the Neuron Builder) we don't have custom t ... keullhedda GIF AnimationClosed   Manila - Portfolio WordPress Theme   Updated March 30, 2022 at 7:23pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards rosalealddi WPML compatibilityClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 29, 2022 at 7:32am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.We'll release an update of the Neuron Core plugin that will fix this issue, I'll let you know for anything.Feel free ... luchalaura required plugins won't activateClosed   Dendrite - Creative Portfolio Theme   Updated March 29, 2022 at 7:26am   11 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I can't reach your site, can you please take a look at it?- https://ibb.co/S0QtgQLFeel free to ask for anything you need ... chas68 Create new headerClosed   Travelosophy — A New Point of View   Updated March 25, 2022 at 11:07pm   13 Most recent comment from Neuron:Hi,Please take a look at the refund policy.- https://docs.neuronthemes.com/article/345-is-there-a-refund-policyFeel free to ask for anything you need.Kind Regards Karim Compatibility alert with Elementor 3.6.0Closed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated March 24, 2022 at 1:52pm   2 Most recent comment from Neuron:Hi Karim,We've already tested the Elementor 3.6.0 version with the Neuron Builder plugin, and it's compatible, you can freely update it.But please make sure that you're running the late ... vestafresh Issues Installing DemoClosed   Manila - Portfolio WordPress Theme   Updated March 23, 2022 at 11:10pm   2 Most recent comment from Neuron:Hi, This demo importer issue seems to be related to that other issue that you're having with the server, can you please take a look at the other ticket of yours, I've already told you how to ... vestafresh Installing DemoClosed   Manila - Portfolio WordPress Theme   Updated March 23, 2022 at 10:49pm   5 Most recent comment from Neuron:Hi,@pedrocarvalhoozzio, I've already responded to your ticket about the Demo Importer issue.@vestafresh, I've already responded to your private ticket about the issue.Feel free to ask for a ... andimartini Theme installation!Closed   Kotona - Software and App Landing   Updated March 23, 2022 at 10:31pm   15 Most recent comment from Neuron:Hi,Okay, but please let me know if you still need help on anything.Feel free to ask for anything you need.Kind Regards jthiboutot Server errorClosed   Kotona - Software and App Landing   Updated March 23, 2022 at 7:37pm   12 Most recent comment from Neuron:Hi,This is so strange, we'll take a deep look into this to check why it's happening, we've never faced this issue before, so this doesn't seem like something to be related to the t ...