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  Public Ticket #3109862
Can't activate theme / Fatal error after installing neuron builder
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  •  3
    Kulturtaenzer started the conversation
    August 23, 2022 at 9:17am

    I can't activate the theme and get this message:

    License Verification

    Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.

    Neuron Builder Plugin is also not being installed automatically. Installing it manually end with a fatal error. :(

    Best,
    Katharina

  •  866
    Neuron replied
    August 23, 2022 at 11:49am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    vataiuta replied
    August 25, 2022 at 9:53am

    Hi, i have the same problem

  •  866
    Neuron replied
    August 26, 2022 at 3:25pm

    Hi @vataiuta,

    Can you please create a new ticket, we can help you from there.

    Feel free to ask for anything you need.

    Kind Regards


  • Jules replied
    August 30, 2022 at 7:47am

    i have the same problem..... :/

  •  866
    Neuron replied
    August 31, 2022 at 8:37am

    Hi Jules,

    I've added the latest version of the Neuron Builder plugin in this link, please install it.

    - https://we.tl/t-3XDBriYLW8

    Feel free to ask for anything you need.

    Kind Regards