Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

l3aco Theme broke ElementorClosed   Amina — Beauty and Skincare Shop   Updated June 9, 2022 at 2:37am   57 Most recent comment from l3aco:It has been 5 days l3aco Mega Menu BrokenClosed   Amina — Beauty and Skincare Shop   Updated June 1, 2022 at 3:04pm   3 Most recent comment from l3aco: reuben_ross Installing the themeClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated June 1, 2022 at 8:07am   6 Most recent comment from Neuron:Hi,I've just solved that issue, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regards Hoxton1 Importing Demo DataClosed   Amartha - Modern Elementor WooCommerce Theme   Updated May 31, 2022 at 9:01pm   2 Most recent comment from Neuron:Hi, It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file. - https://neuronthemes.com/"theme-name"/demo-importe ... Ciaran Mobile nav menuClosed   Kotona - Software and App Landing   Updated May 31, 2022 at 6:54pm   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Ray There is no header when adding new pageClosed   Akko - Portfolio WordPress Theme   Updated May 31, 2022 at 12:52pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes teodorgatu Can't verify the licenseClosed   Kotona - Software and App Landing   Updated May 30, 2022 at 10:00pm   8 Most recent comment from Neuron:Hi,That's because the shortcode may have changed, so please go to the template that you've modified and grab its shortcode, and place it on the tabs element.- https://ibb.co/NTKpfLg- https: ... teguh8 design issue on bigger screenClosed   Arica - Portfolio Theme for Creatives   Updated May 30, 2022 at 9:20pm   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I'll talk with the dev team of the Arica theme and ask them to fix this issue as soon as possible, then I'll move th ... nicktod Limited Font Awesome Icons in Media GalleryClosed   Arteon — Multi-Purpose WordPress Theme   Updated May 30, 2022 at 8:57pm   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've already checked it, and also talked with the dev team about this, but at the moment, we can't add the email or ... treelady How do I make the footer copyright font smallerClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 30, 2022 at 8:53pm   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anythi ... Robin De Raedt Mouse Animation Color ChangeClosed   Otivar - Portfolio Theme for Creatives   Updated May 30, 2022 at 2:40pm   2 Most recent comment from Neuron:Hi Robin,You can change it by adding the following code at Elementor Site Settings > Custom CSS. .n-cursor--outer {     border-color: white !important; } .n-cursor--inner {     background-colo ... Borja I Cant active themeClosed   Akko - Portfolio WordPress Theme   Updated May 30, 2022 at 1:13pm   5 Most recent comment from Neuron:Hi Borja, I am very sorry for the late reply, we were not working on the weekend.I saw that you were not running the latest version of the Neuron Builder plugin, so I've just updated it to the l ... trengo00 mobile Header logo and pages images cannot be displayedClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 30, 2022 at 1:09pm   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... gabealot Breadcrubs leading to theme pageClosed   Akko - Portfolio WordPress Theme   Updated May 27, 2022 at 4:36pm   6 Most recent comment from Neuron:Hi,I've just fixed the breadcrumbs link on the blog posts, please take a look at it.If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards ... GiovanniPennucci Logo image in negative colorsClosed   Akko - Portfolio WordPress Theme   Updated May 27, 2022 at 9:12am   6 Most recent comment from Neuron:Hi, I'm so sorry for the late reply, I had to take a break yesterday for some personal reasons.Okay, so can you please tell me which header template of the Akko theme are you using, if you'r ...