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  Public Ticket #3122208
Neuron Builder Plugin no running
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  • hugocornelles started the conversation

    The Neuron Builder Plugin does not run and the Update feature is not appearing at the Dashboard-pluggins page and neither at the Dashboard-Updates page. Is it possible to update it manually?

    Versión 1.0.5.4 


    I get the following message:

     Este plugin no se ha cargado correctamente y está en pausa durante el modo de recuperación.

    Se ha producido un error del tipo E_ERROR en la línea 36 del archivo /home/w64yxx2c/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Mensaje de error: Uncaught ReflectionException: Method NeuronModulesThemeBuilderDocumentsSection::get_site_editor_type() does not exist in /home/w64yxx2c/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/w64yxx2c/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod() #1 /home/w64yxx2c/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->create_item_url_by_document_class() #4 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/common/modules/finder/base-category.php(92): ElementorCoreCommonModulesFinderCategoriesCreate->get_category_items() #5 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/base-object.php(142): ElementorCoreCommonModulesFinderBase_Category->get_init_settings() #6 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/base-object.php(40): ElementorCoreBaseBase_Object->ensure_settings() #7 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/common/modules/finder/module.php(107): ElementorCoreBaseBase_Object->get_settings() #8 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/base-object.php(142): ElementorCoreCommonModulesFinderModule->get_init_settings() #9 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/base-object.php(40): ElementorCoreBaseBase_Object->ensure_settings() #10 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/app.php(59): ElementorCoreBaseBase_Object->get_settings() #11 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/base/app.php(36): ElementorCoreBaseApp->get_components_config() #12 /home/w64yxx2c/public_html/wp-content/plugins/elementor/core/common/app.php(153): ElementorCoreBaseApp->print_config() #13 /home/w64yxx2c/public_html/wp-includes/class-wp-hook.php(307): ElementorCoreCommonApp->register_scripts() #14 /home/w64yxx2c/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #15 /home/w64yxx2c/public_html/wp-includes/plugin.php(476): WP_Hook->do_action() #16 /home/w64yxx2c/public_html/wp-admin/admin-header.php(118): do_action() #17 /home/w64yxx2c/public_html/wp-admin/index.php(137): require_once('/home/w64yxx2c/...') #18 {main} thrown

    Thanks and regards!

  •  866
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   hugocornelles replied privately
  •   Neuron replied privately