I had a few issues with my clients site (www.maderetail.com.au) last week under ticket #3004141. The site is running but i've noticed a few bugs since
1. Missing content
Content at https://maderetail.com.au/about/ isn't visible. This content was fine before the update on the previous ticket which installed "PowerPack Pro for Elementor". This elementor plugin gave the site a critical error worked out that this plug-in was the issue, and i've since disabled the plug-in to get the site working, but the page content is now missing and i can't revert the page back to a previous version.
2. Missing mobile menu
The menu isn't accessible on a mobile device as it doesn't now appear?
There seems to be a conflict between Elementor's latest version and the Neuron Core plugin, so can you please downgrade the Elementor version until we release the update of the Neuron Core plugin?
You can downgrade it by going to Dashboard > Elementor > Tools > Version Control.
Hello... I just did the rollback to the most previous version for both Elementor (v3.5.6) and Elementor Pro (v3.5.2). It hasn't fixed the issue at all. I need this rectified asap.
This is what i see on the plugins page since the rollback.
Hello,
I had a few issues with my clients site (www.maderetail.com.au) last week under ticket #3004141. The site is running but i've noticed a few bugs since
1. Missing content
Content at https://maderetail.com.au/about/ isn't visible. This content was fine before the update on the previous ticket which installed "PowerPack Pro for Elementor". This elementor plugin gave the site a critical error worked out that this plug-in was the issue, and i've since disabled the plug-in to get the site working, but the page content is now missing and i can't revert the page back to a previous version.
2. Missing mobile menu
The menu isn't accessible on a mobile device as it doesn't now appear?
Please help.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Reagrds
Hi Shane,
There seems to be a conflict between Elementor's latest version and the Neuron Core plugin, so can you please downgrade the Elementor version until we release the update of the Neuron Core plugin?
You can downgrade it by going to Dashboard > Elementor > Tools > Version Control.
Feel free to ask for anything you need.
Kind Regards
Hello... I just did the rollback to the most previous version for both Elementor (v3.5.6) and Elementor Pro (v3.5.2). It hasn't fixed the issue at all. I need this rectified asap.
This is what i see on the plugins page since the rollback.
https://maderetail.com.au/wp-admin/plugins.php
Hi Shane,
I am very sorry for the late reply, we were not working on the weekend.
We're going to release an update of the Neuron Core plugin today that will fix the issue, I'll let you know for anything.
Feel free to ask for anything you need.
Kind Regards