Public Tickets
Katarina
Different single blog post templateClosed
Amina — Beauty and Skincare Shop
Updated June 22, 2022 at 7:37am
3
Most recent comment from Neuron:Very glad to know
Temi Owoade
I have a complaintClosed
Amina — Beauty and Skincare Shop
Updated June 17, 2022 at 2:33pm
16
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
l3aco
Theme broke ElementorClosed
Amina — Beauty and Skincare Shop
Updated June 16, 2022 at 8:00am
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Peter
Product thumbnails are not visible in mobile cart viewClosed
Amina — Beauty and Skincare Shop
Updated June 3, 2022 at 2:24pm
2
Most recent comment from Neuron:Hi Peter,Can you please add the following code at Elementor Site Settings > Custom CSS, or at Appearance > Customize > Additional CSS.
@media (max-width: 720px) {
.woocommerce-page table.cart ...
l3aco
Theme broke ElementorClosed
Amina — Beauty and Skincare Shop
Updated June 9, 2022 at 2:37am
57
Most recent comment from l3aco:It has been 5 days
l3aco
Mega Menu BrokenClosed
Amina — Beauty and Skincare Shop
Updated June 1, 2022 at 3:04pm
3
Most recent comment from l3aco:
Ruben Boua
Activating theme urlClosed
Amina — Beauty and Skincare Shop
Updated May 20, 2022 at 9:59pm
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
l3aco
Mega Menu BrokenClosed
Amina — Beauty and Skincare Shop
Updated May 16, 2022 at 9:42pm
17
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend, and it seems that I've missed your ticket before the weekend, I really apologize.
This can be caused by a plugin, can ...
l3aco
Saving posts for readersClosed
Amina — Beauty and Skincare Shop
Updated May 13, 2022 at 9:23pm
2
Most recent comment from Neuron:Hi,Can you please try it via the following plugin, please let me know if you need help in setting it up.- https://wordpress.org/plugins/read-me-later/Feel free to ask for anything you need.Kind Regar ...
Hesam
Neuron builder UpdateClosed
Amina — Beauty and Skincare Shop
Updated April 20, 2022 at 1:45pm
6
Most recent comment from Neuron:Hi Tomi,The update will be released as soon as possible, I'll let you know about anything.Feel free to ask for anything you need.Kind Regards
szymonmdistrict
I can't register license neuron builderClosed
Amina — Beauty and Skincare Shop
Updated April 5, 2022 at 1:13pm
2
Most recent comment from Neuron:Hi,We've already replied to another ticket by you for this issue.Feel free to ask for anything you need.Kind Regards
pluviosejudith
License verification issueClosed
Amina — Beauty and Skincare Shop
Updated March 21, 2022 at 6:26pm
5
Most recent comment from Neuron:Hi @andimartini,
We've already responded to your ticket.
Kind Regards
l3aco
Demo ImportClosed
Amina — Beauty and Skincare Shop
Updated March 18, 2022 at 6:36pm
24
Most recent comment from Neuron:Hi,
You can check the following article on how to find the logs, I guess, the easiest way for you can be with the plugin.
- https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-e ...
SkinEezy
Theme ActivisionClosed
Amina — Beauty and Skincare Shop
Updated March 17, 2022 at 8:00pm
15
Most recent comment from Neuron:Hi,I'll talk with the team and tell them to accept the refund as soon as possible, sorry for this situation.Kind Regards
myeppo
Cart Sidebar Not Showing CorrectlyClosed
Amina — Beauty and Skincare Shop
Updated February 18, 2022 at 11:13pm
16
Most recent comment from Neuron:Hi,We're so sorry for the late reply, we had a holiday yesterday.This seems to be an issue with the Elementor Pro and Neuron Builder, so can you please deactivate it until we solve this issue, if ...