Public Tickets
intertimhr
Install/wizard errorsClosed
Amina — Beauty and Skincare Shop
Updated October 28, 2021 at 1:20pm
4
Most recent comment from Neuron:Hi,I've just tried to install the Neuron Builder plugin on your site manually, but unfortunately, I can't due to an error that says "The link you followed has expired", so can you please che ...
Carmine
Livence files to saveClosed
Amina — Beauty and Skincare Shop
Updated October 11, 2021 at 11:12am
3
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anythi ...
Liz Grech
can't install on staging siteClosed
Amina — Beauty and Skincare Shop
Updated September 21, 2021 at 7:33am
15
Most recent comment from Neuron:Hi Liz Grech,
Every time that there's an update of the Nueorn Builder plugin, you'll see it on the dashboard, so sometimes you may have to go to Dashboard > Updates > Check for updates to ...
Liz Grech
import/use theme demo templatesClosed
Amina — Beauty and Skincare Shop
Updated September 20, 2021 at 7:36am
2
Most recent comment from Neuron:Hi Liz Grech,I am very sorry for the late reply, we were not working on the weekend.Can you please provide me with your wp-admin, I will have a quick look to see what's going on, because you can ...
Sinan
Mobile MenuClosed
Amina — Beauty and Skincare Shop
Updated September 20, 2021 at 7:27am
2
Most recent comment from Neuron:Hi Sinan,I am very sorry for the late reply, we were not working on the weekend.I'm already seeing that the mobile menu is displaying alright, so you have to click on that hamburger icon so the m ...
Sinan
Mega MenuClosed
Amina — Beauty and Skincare Shop
Updated September 15, 2021 at 11:43am
2
Most recent comment from Neuron:Hi Sinan,The mega menu is created as a template then it is called in the Menu, so you have to go to Dashboard > Saved Templates > Section and search for "Shop (Mega Menu)".You can also take a look at ...
Sinan
License Verification ErrorClosed
Amina — Beauty and Skincare Shop
Updated September 14, 2021 at 7:34am
6
Most recent comment from Neuron:Hi Sinan,
It was an update that we've released yesterday, so we'll include it on all the themes that are made with Neuron Builder, thanks for the suggestion.
If you need further help, pleas ...
Mohammadghaffar
installationClosed
Amina — Beauty and Skincare Shop
Updated August 13, 2021 at 6:46am
3
Most recent comment from Neuron:Very glad to know If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes