Public Tickets
Angela
One click demo import problemClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 22, 2021 at 2:11pm
5
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
rikenbakori
Elementor ErrorClosed
Otivar - Portfolio Theme for Creatives
Updated December 22, 2021 at 1:45pm
7
Most recent comment from Neuron:Hi @rikenbakori,I'm so sorry for the late reply,I've just logged into your website and I've updated the Neuron Builder plugin to the latest version, so now the issue is gone.Feel free t ...
lemonadv
Problem with Mobile verisonClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 20, 2021 at 10:29pm
2
Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards
Juneed
My footer (elementor) not working (the childtheme)Closed
Amartha - Modern Elementor WooCommerce Theme
Updated December 20, 2021 at 10:13pm
3
Most recent comment from Neuron:Hi Juneed,I am very sorry for the late reply, we were not working on the weekend.We've already responded to another ticket by you about this case, so can we continue to talk there.Feel free to as ...
BarbaraIC
integración de JetSmartFiltersClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 20, 2021 at 7:45pm
4
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please try out the following plugin, we've tested it and it seemed to be compatible with the theme.- https://wor ...
Webdesign etc.
Where to choose shop product type layoutClosed
Amina — Beauty and Skincare Shop
Updated December 20, 2021 at 1:57pm
16
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Merry Christmas! Wishing you all the ...
Carlos Haidamous
header menu hoverClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 17, 2021 at 11:13pm
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
Kind Regards,
NeuronThemes
BarbaraIC
Detail product content has dessapearsClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 17, 2021 at 2:03pm
4
Most recent comment from Neuron:Very glad to knowIf you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
PixShake
Remove portfolio item titleClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 16, 2021 at 8:40pm
2
Most recent comment from Neuron:Hi,The "title" in the screenshot that you've attached is the title of the image on the portfolio item when it is opened on the lightbox, so if you want to remove that, please add the following co ...
Carlos Haidamous
theme changesClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 15, 2021 at 9:27pm
17
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
soulsonicdesign
LightboxClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 15, 2021 at 9:26pm
3
Most recent comment from Neuron:Very glad to knowFeel free to ask for anything you need.Kind Regards
nateslaughter Murray
Demo and Header Import FailedClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 15, 2021 at 2:14pm
3
Most recent comment from Neuron:Very glad to know
Feel free to ask for anything you need.
Kind Regards
nateslaughter Murray
How to use pre-existing pagesClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 15, 2021 at 2:13pm
3
Most recent comment from Neuron:Very glad to knowFeel free to ask for anything you need.Kind Regards
Juneed
Child theme is not installingClosed
Amartha - Modern Elementor WooCommerce Theme
Updated December 13, 2021 at 1:18pm
3
Most recent comment from Neuron:Hi Juneed,I am very sorry for the late reply, we were not working on the weekend.Very glad to knowIf you need further help, please let us know.Warmest Regards,NeuronThemes
RaulLopezLena
URL Random redirectClosed
Ginea - Modern WooCommerce Theme
Updated December 10, 2021 at 11:20pm
4
Most recent comment from Neuron:Hi Raul,When you open on Elementor's editor any of these products that are redirecting, you can see a text that tells you that this product is redirected, so to remove the redirect link you have ...