Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Hugo (ashcom) THERE ARE NOT MY PAGES IN THE MENUClosed   Otivar - Portfolio Theme for Creatives   Updated March 16, 2023 at 5:05pm   4 Most recent comment from Neuron:Already done. Hugo (ashcom) NONE OF MY TEMPLATES FROM MY THEME WORKClosed   Otivar - Portfolio Theme for Creatives   Updated March 16, 2023 at 5:05pm   4 Most recent comment from Neuron:Already done. Albert Lam reCAPTCHA ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated March 14, 2023 at 11:20am   3 Most recent comment from Neuron:Hi Albert,I am very sorry for the late reply, we were not working on the weekend.Can you please look at the following article on how to set up reCAPTCHA?- https://elementor.com/help/recaptcha-element ... audreyboiteuxpro Elementor not working with OtivarClosed   Otivar - Portfolio Theme for Creatives   Updated March 14, 2023 at 10:47am   2 Most recent comment from Neuron:Hi, If you have already decided not to use the Otivar theme, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Fee ... florea demo not importedClosed   Otivar - Portfolio Theme for Creatives   Updated March 13, 2023 at 12:07pm   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please also attach the URL of your site so I can take a look at it?Feel free to ask for anything you need. Kind Regar ... Albert Lam Testimonial Carousal - Infinite Loop BuggyClosed   Otivar - Portfolio Theme for Creatives   Updated March 10, 2023 at 9:44am   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Albert Lam Nuron Builder Critical ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated February 21, 2023 at 12:47pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Hugo (ashcom) OPTIMISATIONClosed   Otivar - Portfolio Theme for Creatives   Updated February 15, 2023 at 11:13pm   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... rbubion Demo Import UnavailabeClosed   Otivar - Portfolio Theme for Creatives   Updated February 6, 2023 at 12:10am   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Yes, for sure, please use the following email: [email protected] free to ask for anything you need. Kind Regards artesdesign Can't update Neuron Builder pluginClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 10:25pm   10 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... malaure Demo import not workingClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 9:27am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need Kind Regards, NeuronThemes bigboytany Latest Work Loading SlowClosed   Otivar - Portfolio Theme for Creatives   Updated January 30, 2023 at 12:20am   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... morvaan PHP problemClosed   Otivar - Portfolio Theme for Creatives   Updated January 26, 2023 at 10:38pm   2 Most recent comment from Neuron:Hi,Please take a look at the following article on how to solve that.- https://neuronthemes.com/how-to-fix-cannot-modify-header-information/Feel free to ask for anything you need.Kind Regards comfortable19 Acceptance checkbox in formsClosed   Otivar - Portfolio Theme for Creatives   Updated January 23, 2023 at 2:23pm   4 Most recent comment from Neuron:Hi Veronika,I am very sorry for the late reply, we were not working on the weekend.I've just fixed the checkbox, please take a look at it now.Feel free to ask for anything you need.Kind Regards zohraifli Urgent assistance needed: Issue with viewing demos and accessing Revolution sliderClosed   Otivar - Portfolio Theme for Creatives   Updated January 18, 2023 at 10:58am   2 Most recent comment from Neuron:Hi, I've just installed the Slider Revolution plugin on your site, and imported all the pre-made demo pages by going to Dashboard > Neuron > Demo Import. You can take a look at the Documentati ...