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Public Tickets

Skrimbag Unresponsive Parent Menu ItemClosed   Floona - Minimal Photography Theme   Updated February 28, 2023 at 10:03am   11 Most recent comment from Neuron:Hi Skrimbag, I am very sorry for the late reply, the ticket was marked as solved.Can you please try to clear the cache of your browser, or test it on another device, I've just checked it and ever ... Skrimbag Duplicated hamburger menuClosed   Floona - Minimal Photography Theme   Updated February 26, 2023 at 10:53pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Gio89 About crashed siteClosed   Floona - Minimal Photography Theme   Updated February 14, 2023 at 10:06pm   16 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... Gio89 MONEY REFUNDClosed   Floona - Minimal Photography Theme   Updated February 1, 2023 at 10:29pm   2 Most recent comment from Neuron:Hi @Gio89,We've already responded to another ticket from you, please take a look at it.Feel free to ask for anything you need.Kind Regards Skrimbag Unable to verify builder and import demo demoClosed   Floona - Minimal Photography Theme   Updated January 4, 2023 at 11:10am   6 Most recent comment from Neuron:Hi,We're sorry for the late reply, we were on holiday.I've just imported the demo data on your site, please take a look at it.You can take a look at the Documentation of the theme, and als ... Laurent Proofing galleryClosed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 10:55pm   2 Most recent comment from Neuron:Hi Laurent, When you add the Media Gallery widget on the page, you have to set the type to "Proofing", then you have to upload the images that you want to have on your gallery. - https://ibb.co/drB3H ... vmaker no acces to demo importsClosed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 12:03pm   4 Most recent comment from Neuron:Hi,Can you please take a look at the following article on how to fix that issue?- https://neuronthemes.com/how-to-fix-cannot-modify-header-information/Feel free to ask for anything you need.Kind Regar ... Daniel What is this?Closed   Floona - Minimal Photography Theme   Updated December 13, 2022 at 12:01pm   2 Most recent comment from Neuron:Hi Daniel,First o fall, after you activate the theme, you should go to Appearance > Install Plugins and install all the theme required plugins (Neuron Builder and Elementor), then you should go to Das ... DidierV refundClosed   Floona - Minimal Photography Theme   Updated December 12, 2022 at 2:37pm   4 Most recent comment from Neuron:Hi @vmaker,I've already responded to your ticket, please take a look at it.Feel free to ask for anything you need.Kind Regards jeesself Elementor error 500 and installation of the theme FloonaClosed   Floona - Minimal Photography Theme   Updated December 4, 2022 at 5:42pm   4 Most recent comment from Neuron:Hi,Sorry for the late reply, it's the weekend and we're working only part-time.Glad to know, please let me know if you need any help.Feel free to ask for anything you need.Kind Regards Mostef76 Licence verificationClosed   Floona - Minimal Photography Theme   Updated December 4, 2022 at 5:28pm   9 Most recent comment from Neuron:Hi Mostef76,Sorry for the late reply, it's the weekend and we're working only part-time. I've added these settings via the "Custom PHP Settings" plugin that I've installed on your ... goncalomiller Mobile scrollClosed   Floona - Minimal Photography Theme   Updated November 4, 2022 at 11:32pm   8 Most recent comment from Neuron:Hi, Thanks a lot for sharing it, we'll look forward to implementing this in the future update of the Neuron Builder plugin. Feel free to aks for anything you need. Kind Regards Patricia Neuron Builder ErrorClosed   Floona - Minimal Photography Theme   Updated November 3, 2022 at 11:28pm   3 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-7eXIo6Xzp0 Feel free to ask fo ... Robert Prado Portfolio LinksClosed   Floona - Minimal Photography Theme   Updated November 1, 2022 at 10:22am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dirksperling_ Neurom Dashboard not showing in WPClosed   Floona - Minimal Photography Theme   Updated October 28, 2022 at 10:17am   4 Most recent comment from Neuron:Hi,Please go to Dashboard and check if you see there the Neuron settings, if not, then it means that you're missing the Elementor plugin, so please make sure you've installed it also.The lic ...