Okay
  Public Ticket #3215972
About crashed site
Open

Comments

  • Gio89 started the conversation

    Hello,

    Wordpress site crashed after installing neuron builder plugin. No im wasting big amount of time to find out how to deactivate that plugin. Why is that? Another question: why i could not find masonry gallery for example. There is any kind of tutorial where I should look. Thank you very much looking forward for your prompt answer

  •   Neuron replied privately
  • Gio89 replied

    Thank you I already close to cry , hope will work

  •  628
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    Kind Regards, NeuronThemes

  • Gio89 replied

    Hi ,

    Why i can not upload masonry gallery style. I added the screenshot below what appears to me. Some error. 

    By the way your theme causing now error, maybe nothing. Dashboard looks works

    This was the message:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Floona.

    First, visit your website (https://giocondaandaugust.it/) and check for any visible issues. Next, visit the page where the error was caught (https://giocondaandaugust.it/wp-admin/themes.php?page=wizard&step=license) and check for any visible issues.

    Error Details
    =============
    An error of type E_ERROR was caused in line 806 of the file /srv/htdocs/wp-content/themes/floona/inc/wizard/class-wizard.php. Error message: Uncaught Error: Non-static method Envato_Market_Admin::render_settings_theme_panel_partial() cannot be called statically in /srv/htdocs/wp-content/themes/floona/inc/wizard/class-wizard.php:806
    Stack trace:
    #0 /srv/htdocs/wp-content/themes/floona/inc/wizard/class-wizard.php(436): Wizard->license()
    #1 /srv/htdocs/wp-content/themes/floona/inc/wizard/class-wizard.php(369): Wizard->body()
    #2 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(306): Wizard->admin_page()
    #3 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #4 /wordpress/core/6.1.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /wordpress/core/6.1.1/wp-admin/admin.php(175): do_action('admin_init')
    #6 /wordpress/core/6.1.1/wp-admin/themes.php(10): require_once('/wordpress/core...')
    #7 {main}
      thrown

    Looking forward for your answer! 


    Attached files:  Schermata 2023-01-27 alle 23.14.37.png

  •  628
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards

  •   Gio89 replied privately
  • Gio89 replied

    Hi! Do you have so news? Did you have a look? Thank you!

  •  628
    Neuron replied

    Hi @Gio89,

    I'm so sorry for the late reply, somehow I missed your ticket.

    I've just checked your site and saw no issues, you've successfully activated the license, and now you can continue with the demo importer, do you want me to help you import the demo?

    You can import it by going to Dashboard > Neuron > Demo Importer.

    Feel free to ask for anything you need.

    Kind Regards

  • Gio89 replied

    Hi ,

    Without demo importer doesn't work? I don't understand why after I upload images to portfolio , using elementor and choosing masonry style those images wont appear. If i choose grid all good, but masonry no. 
  •  628
    Neuron replied

    Hi,

    The masonry layout is working alright, please take a look at the attached video.

    - https://watch.screencastify.com/v/FJuvrF7YGTCmcwgL0B5Z

    Feel free to ask for anything you need.

    Kind Regards

  • Gio89 replied

    Oh thank you! you are amazing! apologise for my stupidity!

  •  628
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes