Public Tickets
Makaila
Product colour variant photos not showingClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 14, 2024 at 9:00pm
8
Most recent comment from Neuron:Hi,Please check the attached video, we can't use the Neuron's widgets as the license is not activated.
Can you please take a look at the following video tutorial on how to activate the Licen ...
Makaila
URGENT: WP Admin not working due to Neuron PluginClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 10, 2024 at 10:23am
10
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Pl ...
joanmariasala
Theme activationClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 5, 2024 at 9:31am
9
Most recent comment from Neuron:Hi,Somehow your site was preventing me from installing it directly from the theme by going to Dashboard > Appearance > Install Plugins, so I had to install it manually.But, surely, we'll check t ...
Makaila
Issue with "qet a quote" pluginClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 5, 2024 at 8:07am
13
Most recent comment from Neuron:Hi Makaila,
You don't have to worry about it, as we don't really update the theme, we only update the Neuron Builder plugin, and via the plugin, we make changes/updates to the theme, so the ...
Makaila
ANOTHER ISSUE: WP DASHBOARD SO SLOWClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated May 30, 2024 at 8:47am
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
webroom
Logo Sticky MenuClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated May 6, 2024 at 12:51pm
10
Most recent comment from Neuron:Thanks a lot, really appreciate itFeel free to ask for anything you need.Kind regards
Mariana
My share icons doesn't showClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated May 3, 2024 at 12:57pm
2
Most recent comment from Neuron:Hi Mariana,Please install the following plugin and let me know if that solves the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards
Mariana
Popup opens when it should'tClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated April 13, 2024 at 8:41pm
5
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards
Mariana
Site crashes down when installing neuron-builder pluginClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated April 11, 2024 at 2:10pm
5
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
mkkdesign89
There is an error on the portfolio page and its most probably related to the theme. I cannot edit the portfolio pageClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated March 6, 2024 at 10:41am
2
Most recent comment from Neuron:Hi,Can you please take a look at the following article on how to solve the issue?- https://elementor.com/help/the-content-area-was-not-found-error/Feel free to ask for anything you need.Kind Regards
hiveconcept
Chargement DEMOClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated February 8, 2024 at 8:15pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
shijianan
Gallery margin on mobileClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 22, 2024 at 8:44am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
virginiamorenor
El Plugin Neuron Builder da errorClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 28, 2023 at 1:33pm
9
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
gianni_tendina
licenceClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 13, 2023 at 9:47am
2
Most recent comment from Neuron:Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Summumprojects
Cant import Ponte demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated November 23, 2023 at 8:17am
8
Most recent comment from Neuron:Hi,I didn't really make any changes on your site, I just went to Dashboard > Neuron > Demo Importer and clicked on the Import Demo button, and the demo was imported.If you like our theme or the ...