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  Public Ticket #3507558
Demo Importer doesn't works
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Comments

  • uxcreativity started the conversation
    October 25, 2023 at 3:43pm

    I bought the Ponte theme, installed it, and activated the license and everything seems fine, only when I want to import the demo, the button stays on "importing" and nothing happens.

    Attached files:  Screenshot 2023-10-25 at 16.52.45.png

  •  867
    Neuron replied
    October 25, 2023 at 3:58pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   uxcreativity replied privately
  •  867
    Neuron replied
    October 25, 2023 at 5:32pm

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • uxcreativity replied
    October 25, 2023 at 5:42pm

    I already did this configuration in the .htaccess file and it hasn't worked.
    Do I need to re-install the theme? or what you recommend?

    Attached files:  Screenshot 2023-10-25 at 19.40.53.png

  •  867
    Neuron replied
    October 25, 2023 at 5:47pm

    Hi,

    The max_input_vars is still at 1000, can you please update it to 4000 and let me know?

    - https://prnt.sc/--lawD3TpfF_

    Feel free to ask for anything you need.

    Kind Regards


  • uxcreativity replied
    October 25, 2023 at 7:06pm

    I updated the max_input_vars and I'm still having the same problem. 

    Attached files:  Screenshot 2023-10-25 at 21.06.04.png

  • uxcreativity replied
    October 30, 2023 at 6:55pm

    I'm still having problems importing the demo... what can I do?

  •  867
    Neuron replied
    November 6, 2023 at 9:01am

    Hi,

    We're so sorry for the late reply, We took a few days off.

    Can you please update the PHP version to 8+, as there can be any issues caused by the PHP 8 version that's not allowing you to import the demo data?

    Feel free to ask for anything you need.

    Kind Regards


  • uxcreativity replied
    November 13, 2023 at 1:04pm

    Hello, sorry for replying late. I could already import the theme and I can use it.

    Thank you for all of your assistance with this matter. I appreciate your help.

  •  867
    Neuron replied
    November 13, 2023 at 1:13pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes