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Public Tickets

Mark Schleimer Theme Issue due to Elementor UpdatesClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 4, 2024 at 9:50am   11 Most recent comment from Neuron:Hi Mark, I've led this issue to the dev team and will be back to you as soon as I get an update. Feel free to ask for anything you need. Kind Regards Carondimoniolo Demo siteClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 2, 2024 at 9:41am   3 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Pascal Tomasina problem with the menu of the theme PonteClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated September 30, 2024 at 10:42am   9 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. That happens because you've added some motion effects to the header template for transparency and blurness, so please g ... jemima20 how long does the importing of the demo take?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated September 30, 2024 at 6:54am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... viollazyanina How to implement page layout & stylesClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated September 24, 2024 at 8:32am   2 Most recent comment from Neuron:Hi, Sorry for the late reply, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards iSteff Demo Import StuckClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated September 23, 2024 at 8:20am   3 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Very glad to know, feel free to ask for anything you need. Kind Regards Povlakek How can I open an article in a new window, similar to using target="_blank"?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated July 22, 2024 at 11:30am   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Unfortunately, there's no theme custom option to open the articles i a new window, the only way to do it is via custom co ... Povlakek The pop-up feature requires a subscription to the Pro version of Elementor to be used, right?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 26, 2024 at 6:00pm   5 Most recent comment from Neuron:Hi, I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now. Very glad to know that you found a solution, if you still need help with anything, plea ... Makaila Product colour variant photos not showingClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 14, 2024 at 9:00pm   8 Most recent comment from Neuron:Hi,Please check the attached video, we can't use the Neuron's widgets as the license is not activated. Can you please take a look at the following video tutorial on how to activate the Licen ... Makaila URGENT: WP Admin not working due to Neuron PluginClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 10, 2024 at 10:23am   10 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Pl ... joanmariasala Theme activationClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 5, 2024 at 9:31am   9 Most recent comment from Neuron:Hi,Somehow your site was preventing me from installing it directly from the theme by going to Dashboard > Appearance > Install Plugins, so I had to install it manually.But, surely, we'll check t ... Makaila Issue with "qet a quote" pluginClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 5, 2024 at 8:07am   13 Most recent comment from Neuron:Hi Makaila, You don't have to worry about it, as we don't really update the theme, we only update the Neuron Builder plugin, and via the plugin, we make changes/updates to the theme, so the ... Makaila ANOTHER ISSUE: WP DASHBOARD SO SLOWClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated May 30, 2024 at 8:47am   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards webroom Logo Sticky MenuClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated May 6, 2024 at 12:51pm   10 Most recent comment from Neuron:Thanks a lot, really appreciate itFeel free to ask for anything you need.Kind regards Mariana My share icons doesn't showClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated May 3, 2024 at 12:57pm   2 Most recent comment from Neuron:Hi Mariana,Please install the following plugin and let me know if that solves the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards