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Public Tickets

Federico Massive Issues during Activation and No Demo ThemeClosed   Kotona - Software and App Landing   Updated April 8, 2022 at 12:19pm   2 Most recent comment from Neuron:Hi Federico,I'm seeing that you already have activated the Neuron Builder plugin, the demo says that it's imported but something seems to have gone wrong, can I reset it and start from scr ... andimartini Header issuesClosed   Kotona - Software and App Landing   Updated April 6, 2022 at 10:05am   9 Most recent comment from Neuron:Hi, 1) I've just made the icon change color when you scroll, please take a look at it. 2) There seems to be an issue with the API token that you've created because as soon as I add another A ... jthiboutot Theme installationClosed   Kotona - Software and App Landing   Updated March 31, 2022 at 4:55pm   6 Most recent comment from Neuron:Hi,I've attached the Neuron Builder plugin, so please install it by going to Dashboard > Plugins > Add New > Upload Plugin.Feel free to ask for anything you need.Kind Regards paulg70 Installation/Activation issueClosed   Kotona - Software and App Landing   Updated March 30, 2022 at 7:25pm   4 Most recent comment from Neuron:Hi,1) About the license activation, we've helped both of you with activating it. 2) In our Kotona theme (especially in our themes that are made via the Neuron Builder) we don't have custom t ... andimartini Theme installation!Closed   Kotona - Software and App Landing   Updated March 23, 2022 at 10:31pm   15 Most recent comment from Neuron:Hi,Okay, but please let me know if you still need help on anything.Feel free to ask for anything you need.Kind Regards jthiboutot Server errorClosed   Kotona - Software and App Landing   Updated March 23, 2022 at 7:37pm   12 Most recent comment from Neuron:Hi,This is so strange, we'll take a deep look into this to check why it's happening, we've never faced this issue before, so this doesn't seem like something to be related to the t ... LeanSeemann Cant activate the neuron pluginClosed   Kotona - Software and App Landing   Updated March 21, 2022 at 6:26pm   5 Most recent comment from Neuron:Hi @andimartini, We've already responded to your ticket. Kind Regards jthiboutot Demo importerClosed   Kotona - Software and App Landing   Updated March 14, 2022 at 9:27pm   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. All of the demo pages are included in the Kotona Demo group, so you have to import it and every page will be imported inclu ... rdbecker Kotana - Only see one demo themeClosed   Kotona - Software and App Landing   Updated February 2, 2022 at 10:52pm   2 Most recent comment from Neuron:Hi,Can you please be more specific, as I can understand you are talking about the demo that you can see by going to Dashboard > Neuron > Demo Importer, so there you can see only one demo group that ... Ergon Gervalla Can't activate licenceClosed   Kotona - Software and App Landing   Updated January 21, 2022 at 1:40pm   2 Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards