Hey, for some reason the theme activation is NOT working.
I've tried over and over again. 100% sure I gave the right access to the token. And yes, I gave ONLY the 3 requested permissions - not more not less. When I save, nothing happens. No success message. It simply stays deactivated.
Super frustrating!! What can I do? Is there another way to do this?? I've installed dozens of themes, never was the experience this bad!
I've just fixed it, can you please take a look at it now?
You can take a look at the Documentation of the theme, also at the Video Tutorials, where you'll find anything you need to know on working with the Neuron Builder and Kotona Theme.
Hey, for some reason the theme activation is NOT working.
I've tried over and over again. 100% sure I gave the right access to the token. And yes, I gave ONLY the 3 requested permissions - not more not less. When I save, nothing happens. No success message. It simply stays deactivated.
Super frustrating!! What can I do? Is there another way to do this?? I've installed dozens of themes, never was the experience this bad!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
I have now created a user. My plugin is also updated to the version, which according to your changelog has the verification issue fixed!
I will need a refund, if this is not fixed on your side asap.
Hi,
I saw that you were not using the latest version of the plugin.
- https://ibb.co/HBFdqpB
So, I've just updated it to the latest version, and now the issue is gone.
We also saw that you've left us a 1-star rated on ThemeForest, but we hope that we can help you on the site, and then the rate can be improved.
Feel free to ask for anything you need.
Kind Regards
Now this is working...I feel like there is yet another bug.
I'm trying for hours now to get my header to be like in this demo: HERE
Along with the mockup Menu I created.
But the process shown in the documentary simply doesnt work. It's not like this is my first website I'm building, but this is ridiculous.
Hi Andi,
I've just fixed it, can you please take a look at it now?
You can take a look at the Documentation of the theme, also at the Video Tutorials, where you'll find anything you need to know on working with the Neuron Builder and Kotona Theme.
Feel free to ask for anything you need.
Kind Regards
Ok, my mistake, I meant this header: here
Specifically:
Is there no documentation for this specific setup?
Hi,
The link that you've attached is leading us to the demo page, please can you find the page from the following link and then attach it here.
- https://neuronthemes.com/kotona/
We also hope that with the support we're giving you, we can change the rate from 1-star to 5-star on ThemeForest.
Feel free to ask for anything you need.
Kind Regards
Talking about the header on this page here:
https://neuronthemes.com/kotona/digital-agency/
Hi,
I've just fixed it, can you please take a look at it now?
Feel free to ask for anything you need.
Kind Regards
Ok, this seems to become a never ending story. Now theres the next issue. The menu is not showing submenues.
Please see screenshot attached. Normally there would be 3 subitems under the item "Test"
Hi Andi,
I was going to check it, but I'm seeing that you're currently working on the header template.
- https://ibb.co/g3X9LrN
This issue can be solved if you'll add some z-index to the Nav Menu element by going to the Advanced tab of the element.
- https://ibb.co/F8gh84H
Feel free to ask for anything you need.
Kind Regards
The z-index didnt help - I changed that in another way now. Doing some final testing now.
Hi,
Okay, but please let me know if you still need help on anything.
Feel free to ask for anything you need.
Kind Regards