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Public Tickets

Gilbert Update Neuron BuilderClosed   Merope - Photography WordPress Theme   Updated September 15, 2021 at 3:21pm   6 Most recent comment from Neuron:Hi Gilbert,I've just updated the Neuron Builder plugin to the latest version on your website.Feel free to ask for anything you need.Kind Regards Lalo Ortega Activate Neuron BuilderClosed   Merope - Photography WordPress Theme   Updated September 10, 2021 at 7:15am   6 Most recent comment from Neuron:Hi,We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate i ... abhijeetkrishna Activating Neuron Builder Plugin causes 'critical error in Wordpress Installation' errorClosed   Merope - Photography WordPress Theme   Updated September 8, 2021 at 7:07am   3 Most recent comment from Neuron:Hi,So the issue is gone now, right?If it shows again, you can attach a screenshot of it, and we'll fix that issue immediately.Feel free to ask for anything you need.Kind Regards Gilbert No access pre-made templateClosed   Merope - Photography WordPress Theme   Updated September 3, 2021 at 7:43am   4 Most recent comment from Neuron:Hi Tanck, Can you please check the article below, also make sure that you're connected to the library. - https://elementor.com/help/the-template-library-is-empty/ Feel free to ask for anything ... 1nce Editing demoClosed   Merope - Photography WordPress Theme   Updated August 28, 2021 at 6:28pm   7 Most recent comment from Neuron:You're welcome anytimeIf you need further help, please let me know.Warmest Regards,NeuronThemes 1nce License VerificationClosed   Merope - Photography WordPress Theme   Updated August 26, 2021 at 11:51am   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Warmest Regards, NeuronThemes Takuya Suddenly does not appearClosed   Merope - Photography WordPress Theme   Updated August 25, 2021 at 1:22pm   6 Most recent comment from Neuron:Hi Takuya,Can you please check the article below on how to fix this issue?- https://wordpress.stackexchange.com/questions/222433/blank-white-screen-on-frontend-but-accessible-backendPlease let me kno ... AlexCoco95 Can I have a refund?Closed   Merope - Photography WordPress Theme   Updated August 12, 2021 at 4:05pm   9 Most recent comment from AlexCoco95:Hi,I hope too. Thank you so much for everything.Kind Regards OMNISAPIEN site logoClosed   Merope - Photography WordPress Theme   Updated August 9, 2021 at 7:59am   7 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Of course, we've tested it and it works alright with the theme, is there any issue with it on your site, if so, then can ... Liebeskuh Problems with your un-stable ThemeClosed   Merope - Photography WordPress Theme   Updated July 28, 2021 at 10:59am   2 Most recent comment from Neuron:Hi Liebeskuh,Can you please be more specific about this issue, if you could attach a screenshot of how the theme breaks after you are activating a plugin, we've had an error in the theme and we&# ... JensH Critical error in a (new) Wordpress installation after activating the Neuron Builder PlugInClosed   Merope - Photography WordPress Theme   Updated July 28, 2021 at 7:19am   12 Most recent comment from Neuron:Hi,We've already responded to the ticket that you've createdFeel free to ask for anything you need.Kind Regards Meshau I updated the Elemntor and got a critical errorClosed   Merope - Photography WordPress Theme   Updated July 28, 2021 at 7:05am   2 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Neuron Builder plugin (v.1.0.2) because we've already fixed this issue. You can update the plugin just by deleting the old ...