Public Tickets
HoustonStudio
Demo importing is not workingClosed
Merope - Photography WordPress Theme
Updated August 11, 2023 at 8:43pm
4
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
zgoodwin
Gallery Feature RequestClosed
Merope - Photography WordPress Theme
Updated July 10, 2023 at 9:40pm
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Unfortunately, we can't customize the Gallery widget of Neuron as it would require extra work hours and we don't sup ...
zgoodwin
Bug at 1367px break pointClosed
Merope - Photography WordPress Theme
Updated July 10, 2023 at 10:29am
6
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Very glad to know that you've managed to solve it, please let me know if you need further help.Feel free to ask for anyth ...
zgoodwin
Installation ErrorClosed
Merope - Photography WordPress Theme
Updated June 29, 2023 at 10:18pm
7
Most recent comment from Neuron:I've checked it, and everything seems to be running alright, so you can continue to work on your site. Feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 s ...
Mulbah Media
Side Header Not ShowingClosed
Merope - Photography WordPress Theme
Updated May 1, 2023 at 11:43pm
5
Most recent comment from Neuron:Hi,I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ...
symartinez
License ActivationClosed
Merope - Photography WordPress Theme
Updated April 3, 2023 at 7:21am
16
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
nicobyone
I can't install the neuron BuilderClosed
Merope - Photography WordPress Theme
Updated March 29, 2023 at 2:32am
3
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
TheNothingRebel01
Right clickClosed
Merope - Photography WordPress Theme
Updated March 27, 2023 at 11:51pm
12
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
Kind Regards,
NeuronThemes
pauseclope
Blog redirect on homepageClosed
Merope - Photography WordPress Theme
Updated March 21, 2023 at 9:56pm
7
Most recent comment from Neuron:Hi,I've just fixed the blog page, please take a look at it.- https://storia.preprod-aileen.com/blog/If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a l ...
Tom
unable to install themeClosed
Merope - Photography WordPress Theme
Updated February 22, 2023 at 1:40pm
2
Most recent comment from Neuron:Hi Tom.We're really sorry for that, I've just asked the team once again to accept your refund.Kind Regards
Oliver
Butler FontClosed
Merope - Photography WordPress Theme
Updated January 30, 2023 at 3:24pm
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
gadboisphotography
Elementor Pro activation breaks theme header stylingClosed
Merope - Photography WordPress Theme
Updated January 12, 2023 at 1:37pm
16
Most recent comment from Neuron:Hi,I'm sorry for the late reply, somehow I missed your ticket.1) I'll ask the team if there's an update on the Ken Burns effect.2) Can you please attach a screenshot of it, as I can ...
Mulbah Media
Website is not functionalClosed
Merope - Photography WordPress Theme
Updated January 12, 2023 at 12:30pm
12
Most recent comment from Neuron:Hi Mulbah,
Sorry for the late reply, somehow we've missed your ticket.
We've already fixed the issue and responded to another ticket of yours about this issue.
Feel free to ask for anything ...
Mulbah Media
Side Header and Front PageClosed
Merope - Photography WordPress Theme
Updated January 12, 2023 at 12:30pm
5
Most recent comment from Neuron:Hi Mulbah,Sorry for the late reply, somehow we've missed your ticket.We've already fixed the issue and responded to another ticket of yours about this issue.Feel free to ask for anything you ...
Mulbah Media
Squeezed Portfolio PageClosed
Merope - Photography WordPress Theme
Updated January 12, 2023 at 12:29pm
4
Most recent comment from Neuron:Hi Mulbah,I've just fixed that issue, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards