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Public Tickets

royaldodo974 DOESN'T WORKClosed   Torfa - Multi-Concept Agency Theme   Updated March 27, 2020 at 1:57pm   2 Most recent comment from Neuron Themes:Hi,I have already accepted your refund.Kind Regards Junho Data import failedClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2020 at 1:48pm   4 Most recent comment from Neuron Themes:Hi Junho,Unfortunately, videos an other types are supported only in the Elementor type of the portfolio item. The side and vertical portfolio supports only images.Feel free to ask for anything you nee ... Luis Miguel Ordonez Second homepageClosed   Arteon — Multi-Purpose WordPress Theme   Updated March 27, 2020 at 1:18pm   12 Most recent comment from Neuron Themes:Hi Luis,Unfortunately, google has made with money their google map API key.You have up to 25000 visits free in the API Key.- https://elfsight.com/blog/2018/06/how-to-get-google-maps-api-key-guide/Kin ... YDCrea Slower theme of the worldClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 27, 2020 at 12:29pm   2 Most recent comment from Neuron Themes:Hi,I would suggest you three things how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https://wordp ... shihmin0514 Vertical Portfolio V8Closed   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2020 at 12:27pm   13 Most recent comment from Neuron Themes:You're welcome anytime, feel free to ask for anything you needKind Regards emanuela A SERIOUS PROBLEMClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2020 at 12:26pm   13 Most recent comment from Neuron Themes:Hi Emanuela,Glad to know, feel free to ask for anything you need.Kind Regards philschorr Search ResultsClosed   Arteon — Multi-Purpose WordPress Theme   Updated March 27, 2020 at 12:15pm   4 Most recent comment from Neuron Themes:You're welcome anytime, feel free to ask for anything you need.Kind Regards dignityy ResolutionClosed   Amartha - Modern Elementor WooCommerce Theme   Updated March 27, 2020 at 12:14pm   8 Most recent comment from Neuron Themes:No worries, you're welcome anytime.Kind Regards alvaroreyesacebal Getting errors when importing templatesClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 26, 2020 at 5:59pm   10 Most recent comment from alvaroreyesacebal:Ok, you can close this ticket. royaldodo974 Impossible to install the themeClosed   Torfa - Multi-Concept Agency Theme   Updated March 26, 2020 at 1:43pm   4 Most recent comment from Neuron Themes:Hi,I am very sorry for your experience with Torfa, we highly believe that there was a misunderstanding. The plugin works without any problem with Elementor or any other plugin.You could write us here ... Addy Elementor plugin gives this errorClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 25, 2020 at 9:09pm   9 Most recent comment from Neuron Themes:Hi Addy,I am sorry for the late reply, I really hope for an understanding in these times.Unfortunately, you can not edit the archive pages directly. You can create pages that represents the categories ... oliverlancaster lightbox displayClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 25, 2020 at 8:46pm   4 Most recent comment from Neuron Themes:Hi,I am sorry for the late reply, I really hope for an understanding in these times.Please edit that posts element and go to the style options.- http://prntscr.com/rms6vyFeel free to ask for anything ... lecantin product categories filter like portfolioClosed   Arteon — Multi-Purpose WordPress Theme   Updated March 25, 2020 at 2:17pm   6 Most recent comment from Neuron Themes:Hi Lecantin,That is on the shop page, while you create your shop page with Elementor, please edit the posts element and you'll have the options there.Kind Regards holaworld Neuron Elements - Instagram TokenClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 25, 2020 at 1:18pm   6 Most recent comment from Neuron Themes:Hi Dmitri,Sure, feel free to ask for anything you need.Kind Regards jmorganthall Logo Not UpdatingClosed   Arteon — Multi-Purpose WordPress Theme   Updated March 24, 2020 at 12:41pm   2 Most recent comment from Neuron Themes:Hi,Please check in the page settings, there may be the logo uploaded there. Remove it there and it will inherit the logo from the Customizer.Kind Regards