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Public Tickets

cmarclos problems when migrating from one hosting to anotherClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 22, 2020 at 7:57am   2 Most recent comment from Neuron Themes:Hi C,Well, I don't believe that migration has to do anything with the theme at all.For migration, I would highly suggest you to take a look into his plugin.- https://wordpress.org/plugins/duplic ... BRidener SVG LogoClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 21, 2020 at 8:36am   4 Most recent comment from Neuron:Hi,Can you please provide us with your WP admin so we will see what's going on.Feel free to ask for anything you need.Kind Regards Maia Portfolio filtersClosed   Dendrite - Creative Portfolio Theme   Updated July 21, 2020 at 8:09am   2 Most recent comment from Neuron Themes:Hi Maia,I would suggest you first to do a backup of the theme, after that please install a fresh copy of Dendrite and see if that solves the issue.How to do backup: https://neuronthemes.com/backup-re ... seednouveau Finding templateClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 20, 2020 at 9:13am   2 Most recent comment from Neuron:Hi,To remove the social media icons, you need to go to Appearance > Customize > Portfolio > Portfolio Item and at the share settings please change it from show to hide and the social media icons will ... Exorientes Woocommerce Shop PageClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 20, 2020 at 8:59am   2 Most recent comment from Neuron:Hi,In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them ... mohammadrihaan Hhow to add menu on Slider Revolution?Closed   Kyoto - Innovative Portfolio Theme for Creatives   Updated July 20, 2020 at 8:17am   1 Most recent comment from mohammadrihaan:Hhow to add menu on Slider Revolution? mohammadrihaan How to add menu Slider Revolution?Closed   Kyoto - Innovative Portfolio Theme for Creatives   Updated July 20, 2020 at 8:15am   1 Most recent comment from mohammadrihaan:How to add menu Slider Revolution? mohammadrihaan how to delete every other sectionClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated July 20, 2020 at 8:13am   2 Most recent comment from Neuron:Hi, I am closing this ticket, because we have replied you in the other ticket.- https://neuronthemes.ticksy.com/ticket/2471467Kind Regards mohammadrihaan Showcase full screen problem​ and Media Failed to import​Closed   Kyoto - Innovative Portfolio Theme for Creatives   Updated July 20, 2020 at 8:12am   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we did not work on the weekend.First you need to go to that page and edit it with Elementor, and since you do that you will hover at the top of the section and y ... Allie Rossignol InstallationClosed   Dendrite - Creative Portfolio Theme   Updated July 17, 2020 at 9:30am   4 Most recent comment from Neuron:Hi Allie,We're sorry other version of our theme got corrupted so we have installed you a new version of our Dendrite theme, and have imported you the Architecture demo, and now it works alright. ... Chris Carpenter Increase number of cross sells in cartClosed   Amartha - Modern Elementor WooCommerce Theme   Updated July 17, 2020 at 8:15am   2 Most recent comment from Neuron:Hi Chris,Can you please send us a screenshot to see what is showing on your screen on two products, because we can't understand at all what's going on.Feel free to ask for anything you need. ... Goncalo Product titleClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 16, 2020 at 8:42am   2 Most recent comment from Neuron:Hi Goncalo,We believe that you have solved that problem because we opened your page and clicked in the same product as in your screenshot. the title was showing, if there is another problem please let ... Maximilian Prinz Collumn mobile viewClosed   Amartha - Modern Elementor WooCommerce Theme   Updated July 15, 2020 at 8:10am   2 Most recent comment from Neuron:Hi,Can you please add the following code to Appearance > Customize > Additional CSS, so that will change the columns from 768px width and smaller to 2 columns. @media (max-width: 768px) {     .l-w ... edwardced FooterClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 14, 2020 at 8:10am   2 Most recent comment from Neuron:Hi Edward,There are two types of footers, the default one and with templates. You can change the footer layout by going at Appearance > Customize > Footer.If you want to use the default footer, you ca ... web-bushido Excerpt lengthClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 14, 2020 at 8:01am   2 Most recent comment from Neuron:Hi,If you are editing posts with Elementor - Neuron post element, the screenshot below shows you, how you can change the excerpt length in the posts element. - https://prnt.sc/the96uIf you want to ...