Public Tickets
Jean-Alexandre
Support Request – Menu, Sidebar Layout & Homepage Slider Issues
Otello - Personal Wordpress Blog and Magazine
Updated 3 weeks ago
3
Most recent comment from Neuron:Hi,
I am really sorry for the late reply, somehow we've missed your ticket.
It seems that there are some issues with the demo importer, some parts of the demo have failed to import, so can you pl ...
sarahb80
Refund RequestClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 2, 2025 at 2:15pm
2
Most recent comment from Neuron:Hi,
Can you please let us take a look at the issues and check if there's anything we can fix?
If you have already decided not to use the Otello theme, sure we'll accept a refund request, hop ...
Vermouth
Comments RedirectionClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 11, 2025 at 1:53am
2
Most recent comment from Neuron:Hi @Vermouth,
We're really sorry for the late reply, somehow we didn't receive your ticket in the opened ticket tab.
Have you managed to solve, if not please provide me with your wp-admin, I ...
Tamiera
Can't edit page in ElementorClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 19, 2025 at 4:04pm
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Vermouth
Assistance with Confirm Password Page in WooCommerceClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 23, 2025 at 1:24pm
4
Most recent comment from Vermouth:Hi Neuron Support Team,
I appreciate that the password reset issue was resolved, but I’m disappointed that I still haven’t received any support for the other issues I reported over three weeks ago ...
Vermouth
CSS and Layout Issues with Neuron ThemeClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 27, 2025 at 9:36pm
11
Most recent comment from Vermouth:Dear Neuron Support Team,
I hope this message finds you well. I need assistance with a few modifications on my WordPress site using the Neural Otello theme:
Remove sections from the account page:In th ...
Vermouth
Assistance Required with Profile and Mobile Display IssuesClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 18, 2025 at 3:23pm
2
Most recent comment from Vermouth:Hi Neuron Team,
Please close this ticket as it was resolved in another one.
Thank you!
Kind regards,
Vermouth
Vermouth
Issues and Questions Regarding the Demo and TemplatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 16, 2024 at 10:41am
2
Most recent comment from Neuron:Hi Vermouth,
I am very sorry for the late reply, we were not working on the weekend.
1) Can you please check the article below, also make sure that you're connected to the library.
- https://ele ...
Ashade
My orderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 10:27pm
4
Most recent comment from Neuron:Hi Ashade,
Have you imported the pre made demo pages, if not, please go to Dashboard > Neuron > Demo Improter and import the Main Demo which includes all of the Otello demo pages, then you need to go ...
Vermouth
Installation Issues: Otello Theme and NeuronBuilderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 9:37pm
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
I ...
Niima
reinstall demoClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 14, 2024 at 3:02pm
12
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved,
The wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Niima
social mediaClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 11, 2024 at 8:28pm
6
Most recent comment from Neuron:Glad to know,
Feel free to ask for anything you need.
Kind Regards
Niima
Demo importClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 7, 2024 at 12:38pm
10
Most recent comment from Niima:Hi,
I think I have figured it out now. But I am having issue with one template, it's the one in my categories. I like the layout, but the posts don't match the categories chosen. Can you hel ...
Niima
Neuron pluginClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 4, 2024 at 7:33pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
laurentpeteuil1
Activation process - IssueClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 15, 2024 at 2:47pm
15
Most recent comment from Neuron:Hi,Can you please install the following plugin, it will solve the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards