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Public Tickets

Tamiera Can't edit page in Elementor   Otello - Personal Wordpress Blog and Magazine   Updated 2 days ago   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Vermouth Assistance with Confirm Password Page in WooCommerce   Otello - Personal Wordpress Blog and Magazine   Updated 2 weeks ago   3 Most recent comment from Vermouth:Hi, Thank you for your response. I appreciate your help, but I still need assistance in setting up the lost password process properly. Currently, when users request a password reset, the email they re ... Vermouth CSS and Layout Issues with Neuron ThemeClosed   Otello - Personal Wordpress Blog and Magazine   Updated January 27, 2025 at 9:36pm   11 Most recent comment from Vermouth:Dear Neuron Support Team, I hope this message finds you well. I need assistance with a few modifications on my WordPress site using the Neural Otello theme: Remove sections from the account page:In th ... Vermouth Assistance Required with Profile and Mobile Display IssuesClosed   Otello - Personal Wordpress Blog and Magazine   Updated January 18, 2025 at 3:23pm   2 Most recent comment from Vermouth:Hi Neuron Team, Please close this ticket as it was resolved in another one. Thank you! Kind regards, Vermouth Vermouth Issues and Questions Regarding the Demo and TemplatesClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 16, 2024 at 10:41am   2 Most recent comment from Neuron:Hi Vermouth, I am very sorry for the late reply, we were not working on the weekend. 1) Can you please check the article below, also make sure that you're connected to the library. - https://ele ... Ashade My orderClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 9, 2024 at 10:27pm   4 Most recent comment from Neuron:Hi Ashade, Have you imported the pre made demo pages, if not, please go to Dashboard > Neuron > Demo Improter and import the Main Demo which includes all of the Otello demo pages, then you need to go ... Vermouth Installation Issues: Otello Theme and NeuronBuilderClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 9, 2024 at 9:37pm   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. I ... Niima reinstall demoClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 14, 2024 at 3:02pm   12 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow your ticket was marked as solved, The wp-admin is no longer working, do you mind taking a look at it? Feel free to ask for anything you need. Kind Regards Niima social mediaClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 11, 2024 at 8:28pm   6 Most recent comment from Neuron:Glad to know, Feel free to ask for anything you need. Kind Regards Niima Demo importClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 7, 2024 at 12:38pm   10 Most recent comment from Niima:Hi, I think I have figured it out now. But I am having issue with one template, it's the one in my categories. I like the layout, but the posts don't match the categories chosen. Can you hel ... Niima Neuron pluginClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 4, 2024 at 7:33pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards laurentpeteuil1 Activation process - IssueClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 15, 2024 at 2:47pm   15 Most recent comment from Neuron:Hi,Can you please install the following plugin, it will solve the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards iamjiere Import demo doesn't workClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 6, 2024 at 8:20am   3 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... Rockinandblogin categories menuClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 5, 2024 at 11:08am   7 Most recent comment from Neuron:Yes, the issue is fixed also for tablets. If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Patrizia Compatibility and Installation Issue with Otello ThemeClosed   Otello - Personal Wordpress Blog and Magazine   Updated August 29, 2024 at 10:46am   11 Most recent comment from Patrizia:Ok, thank you!