Public Tickets
Jean-Alexandre
Support Request – Menu, Sidebar Layout & Homepage Slider Issues
Otello - Personal Wordpress Blog and Magazine
Updated July 7, 2025 at 5:04pm
1
Most recent comment from Jean-Alexandre:Hi Otello Support Team,
I hope you're well. I'm currently working with the Otello theme and have encountered a few issues I’m hoping you can help me with
Sidebar Layout Issue
I'm unab ...
sarahb80
Refund Request
Otello - Personal Wordpress Blog and Magazine
Updated July 2, 2025 at 2:15pm
2
Most recent comment from Neuron:Hi,
Can you please let us take a look at the issues and check if there's anything we can fix?
If you have already decided not to use the Otello theme, sure we'll accept a refund request, hop ...
Vermouth
Comments RedirectionClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 11, 2025 at 1:53am
2
Most recent comment from Neuron:Hi @Vermouth,
We're really sorry for the late reply, somehow we didn't receive your ticket in the opened ticket tab.
Have you managed to solve, if not please provide me with your wp-admin, I ...
Tamiera
Can't edit page in ElementorClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 19, 2025 at 4:04pm
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Vermouth
Assistance with Confirm Password Page in WooCommerceClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 23, 2025 at 1:24pm
4
Most recent comment from Vermouth:Hi Neuron Support Team,
I appreciate that the password reset issue was resolved, but I’m disappointed that I still haven’t received any support for the other issues I reported over three weeks ago ...
Vermouth
CSS and Layout Issues with Neuron ThemeClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 27, 2025 at 9:36pm
11
Most recent comment from Vermouth:Dear Neuron Support Team,
I hope this message finds you well. I need assistance with a few modifications on my WordPress site using the Neural Otello theme:
Remove sections from the account page:In th ...
Vermouth
Assistance Required with Profile and Mobile Display IssuesClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 18, 2025 at 3:23pm
2
Most recent comment from Vermouth:Hi Neuron Team,
Please close this ticket as it was resolved in another one.
Thank you!
Kind regards,
Vermouth
Vermouth
Issues and Questions Regarding the Demo and TemplatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 16, 2024 at 10:41am
2
Most recent comment from Neuron:Hi Vermouth,
I am very sorry for the late reply, we were not working on the weekend.
1) Can you please check the article below, also make sure that you're connected to the library.
- https://ele ...
Ashade
My orderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 10:27pm
4
Most recent comment from Neuron:Hi Ashade,
Have you imported the pre made demo pages, if not, please go to Dashboard > Neuron > Demo Improter and import the Main Demo which includes all of the Otello demo pages, then you need to go ...
Vermouth
Installation Issues: Otello Theme and NeuronBuilderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 9:37pm
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
I ...
Niima
reinstall demoClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 14, 2024 at 3:02pm
12
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved,
The wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Niima
social mediaClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 11, 2024 at 8:28pm
6
Most recent comment from Neuron:Glad to know,
Feel free to ask for anything you need.
Kind Regards
Niima
Demo importClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 7, 2024 at 12:38pm
10
Most recent comment from Niima:Hi,
I think I have figured it out now. But I am having issue with one template, it's the one in my categories. I like the layout, but the posts don't match the categories chosen. Can you hel ...
Niima
Neuron pluginClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 4, 2024 at 7:33pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
laurentpeteuil1
Activation process - IssueClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 15, 2024 at 2:47pm
15
Most recent comment from Neuron:Hi,Can you please install the following plugin, it will solve the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards